Summary
Overview
Work History
Education
Skills
Timeline
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Arlene Rego

Adelaide/highgate,Australia

Summary

Dedicated and adaptable master's student in Social Work with over six years of experience in the counseling and education sectors. Expertise in fostering and managing strong relationships with stakeholders, underpinned by a profound understanding of interpersonal dynamics. Eager to leverage advanced communication, empathy, and problem-solving skills in a part-time or casual retail or customer service role. Proven ability to navigate complex situations, provide tailored solutions, and consistently enhance customer and stakeholder experiences.

Overview

8
8
years of professional experience

Work History

Star Facilitator

Pehlay Akshar Foundation
08.2021 - 06.2023
  • Tailored Solutions: Designed and implemented customized English programs, showcasing an ability to understand and cater to unique needs.
  • Emotional Intelligence: Prioritized emotional well-being, highlighting a natural skill in empathizing and addressing concerns effectively.
  • Partnership & Conflict Management: Built robust partnerships and resolved conflicts, demonstrating prowess in cultivating relationships and handling challenging scenarios.
  • Stakeholder Communication: Liaised with government officials, underscoring effective communication skills vital for various interactions.
  • Data Analysis & Reporting: Monitored programs and crafted reports, indicative of a keen eye for detail and continuous improvement.
  • Leadership Skills: Exhibited standout leadership and team management, ensuring consistent, high-quality service delivery.

Freelancer

Self Employed
04.2019 - 08.2021
  • Empathetic Engagement: Leveraged Arts-Based Therapy to deeply connect with individuals and groups, reflecting a profound understanding of diverse emotional and psychological needs.
  • Adaptive Community Engagement: Orchestrated a Virtual Summer Camp in May, showcasing adaptability to new platforms and technologies and a commitment to fostering community and maintaining meaningful connections in remote environments.

Counsellor

Welfare Society for Destiture Children
04.2015 - 04.2019

Personalized Support & Adaptability:

  • Counseled children from diverse backgrounds, demonstrating an ability to tailor solutions to individual needs and showing adaptability in addressing unique challenges.

Emotional Intelligence & Problem-Solving:

  • Conducted social-emotional guidance for young students, highlighting skills in empathizing, understanding, and offering actionable solutions to complex emotional needs.

Group Facilitation & Communication:

  • Led Arts Based Therapy and Life Skills group sessions, emphasising effective communication, behaviour, and time management skills—crucial for managing and interacting with diverse groups.

Holistic Support & Relationship Building:

  • Offered counseling across the board to students and staff, indicating strong interpersonal skills and the ability to maintain and nurture relationships with varied demographics.

Training & Skill Enhancement:

  • Organized workshops for staff, underscoring expertise in knowledge transfer, upskilling, and addressing specific needs, much like training in customer service environments.

Administrative Efficiency & Leadership:

  • Supervised student placements, managed day-to-day operations of an orphanage section, and coordinated career counselling sessions, highlighting strong organizational and leadership skills.

Stakeholder Relationship Management:

  • Fostered and maintained strong, trust-based relationships with various stakeholders, emphasising clear communication, mutual respect, and a collaborative approach.

Education

Masters - Social Work

Flinders University
Adelaide, SA

Minds And Arts Institute
2018

Masters - Clinical Psychology

INVIVO
2015

Bachelors of Arts -

R. D. National College Affiliated To University of Mumbai
2014

Microsoft Excel Course - Basic -

R. D. National College Affiliated To University of Mumbai
2011

Skills

  • Excellent Communication
  • Skills
  • Active Listening
  • Empathy
  • Time- Management
  • Problem-solving skills
  • Documentation
  • Providing Feedback
  • Leadership
  • Team Cooperation
  • Engaging with Diverse Stakeholders
  • Teamwork and Collaboration
  • Digital Databases

Timeline

Star Facilitator

Pehlay Akshar Foundation
08.2021 - 06.2023

Freelancer

Self Employed
04.2019 - 08.2021

Counsellor

Welfare Society for Destiture Children
04.2015 - 04.2019

Masters - Social Work

Flinders University

Minds And Arts Institute

Masters - Clinical Psychology

INVIVO

Bachelors of Arts -

R. D. National College Affiliated To University of Mumbai

Microsoft Excel Course - Basic -

R. D. National College Affiliated To University of Mumbai
Arlene Rego