Arlene Resurreccion
Werribee
Summary
Hardworking Patient Services Assistant adept at setting appointments, coordinating paperwork and building positive patient relationships. Excellent interpersonal, planning and communication skills developed over 10+ years in the field.
Overview
16
16
years of professional experience
Work History
Patient Services Assistant
Western Health
05.2011 - Current
- Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
- Improved patient flow within the facility by effectively managing waiting room logistics and coordinating with nursing staff regarding room availability.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
- Provided critical support during patient emergencies by swiftly responding to urgent situations and assisting medical staff as needed.
Hospitality Worker
Muffin Break
01.2009 - 01.2010
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
Certificate III - Patient Services
Djerriwarrh Training Centre
St. Albans10.2010
Skills
- Insurance Information Collection
- Documenting and Recording Information
- Providing Information and Resources
- Caring and Empathetic
- Output Monitoring and Reporting
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Resolving Problems
- Evaluating Quality of Care
- Patient Service and Assistance
- Explaining Policy and Procedures
Timeline
Patient Services Assistant
Western Health
05.2011 - Current
Hospitality Worker
Muffin Break
01.2009 - 01.2010
Certificate III - Patient Services
Djerriwarrh Training Centre
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