Arlene Selman
Wyoming ,NSW
Summary
Dedicated professional with 20 years of customer-focused experience across academic, special, and public libraries. Skilled in information management, research, writing, and digital content creation, with proven expertise in social media management and marketing strategy. Brings strong organisational and communication abilities, along with adaptability developed through home education. I am motivated to contribute effectively in library, administrative, or customer service roles.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Special Needs Child Caregiver/Home Educator
Home
11.2016 - Current
- I research, and implement tailored learning strategies to meet my son's evolving developmental and educational needs.
- I coordinate and schedule appointments with service providers and support workers to ensure Rowan's goals are met and that he receives comprehensive support.
- I self-manage Rowan's NDIS budget by organizing invoices and tracking expenses using a digital spreadsheet.
Social Media and Marketing Strategist, Blogger and Newsletter Editor
VM Productions
07.2015 - 02.2016
- Company Overview: (Independent Film Company, L.A.)
- Collaborated with the CEO/Film Director and Social Media team to develop and execute a comprehensive marketing strategy for the company's social media channels and website.
- Conducted in-depth research and created engaging digital content across various platforms, increasing brand visibility and audience engagement.
- Designed and edited a monthly e-newsletter, ensuring content was aligned with company goals and effectively communicated to subscribers.
- Authored and edited blog posts, contributing to the company's content marketing efforts and improving its online presence.
Digital Marketing Manager
CPA Power.net
06.2012 - 10.2015
- Company Overview: (Performance Marketing Network online)
- Created and managed social media profiles for CPA Power and our proprietary mobile applications, driving business growth and increasing awareness of our advertising campaigns. These efforts contributed to attracting new clients and enhancing the company's online presence.
- Oversaw the real-time management of a profit-generating advertising platform, optimizing processes for better performance. I proactively identified and recommended improvements to the service provider, leading to a successful collaboration that earned us sponsorship to an industry conference .
Research Analyst
Fairfax Media
03.2012 - 06.2012
- Company Overview: (Pyrmont, NSW)
- Collaborated closely with the Project Manager to ensure timely completion of project milestones and deadlines. Conducted a comprehensive review and analysis of over 800 Fairfax publications nationwide as part of a due diligence project, ensuring accuracy and thoroughness in assessing the relevant information.
Library Technician [0.6 FTE]
Douglas Piper Library, Royal North Shore Hospital
05.2010 - 07.2010
- Successfully completed various cataloguing projects for the implementation of the new Koha library system, ensuring accurate data entry and system functionality.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
Library Technician [0.5 FTE]
Sydney Institute Library, Ultimo TAFE
05.2008 - 05.2009
- Managed a high volume of interlibrary loans and inter-campus requests, ensuring timely processing and efficient service delivery.
- Trained and supervised a team of staff in the Interlibrary Loans section, enhancing team performance and ensuring consistent service standards.
- Delivered daily customer service, including conducting reader education tours to help patrons navigate library resources and enhance their user experience.
Library Technician
Frank Lowy Library, Aust. Graduate School of Management
03.2004 - 12.2007
- Managed interlibrary loan requests for academic staff, Ph.D. students, and external libraries, ensuring efficient and timely fulfillment of resource needs.
- Assisted the Acquisitions Librarian in preparing course materials, contributing to the smooth operation of the library's academic services.
- Supported the Client Services Librarian in managing requests for AGSM Alumni-Plus clients, enhancing service delivery for this specialized group.
- Actively represented the library as a member of the NSW Resource Sharing Interest Group, contributing to professional networking and the development of best practices in resource sharing.
Database Manager
Grab-Traffic.com
07.2004 - 12.2004
- Company Overview: (Search Engine Optimisation)
National Office Library Manager
Aust. Liquor, Hospitality & Misc. Workers Union
02.2001 - 05.2003
- Managed the National Office Library's journal collection, invoicing, resources, and records management, ensuring efficient organization and access to materials.
- Prepared and submitted a monthly budget report, providing clear insights into library expenditures.
- Supervised a part-time library assistant, overseeing daily tasks and ensuring smooth operations.
- Successfully set up the library and records database for the LHMU Tasmanian Branch within a tight deadline, demonstrating strong organizational and time-management skills.
- Designed and edited two intranet pages for the library, enhancing internal communication and accessibility of resources.
- Delivered daily information and current awareness services to all LHMU staff, keeping them informed on key developments and resources.
- Actively contributed as a founding member of the “Friends of the UNTL Library” group, supporting the growth and development of the East Timor University library.
Library Technician
Central Queensland University, Sydney International Campus
01.2001 - 03.2003
- Assisted a senior librarian in delivering daily customer service, including reference support and loan management, ensuring efficient and accurate service to library patrons.
- Responsible for the accessioning, cataloguing, and shelving of library materials, maintaining the collection's organization and condition.
- Designed and created library publicity materials, enhancing community engagement and promoting library resources and events.
Home Based Reflexology Clinic
01.2000 - 04.2000
- Performed 60 to 90 minute treatments using reflexology and energetic healing techniques after developing a treatment plan based on client's needs
Library Technician
Sydney Institute Library (TAFE NSW)
09.1993 - 12.1999
- Closed Reserve Officer: 06/98 to 12/99; 08/96 to 10/96
- Customer Services Assistant: 06/96 to 06/98
- Eora College Library Assistant: 11/97 to 07/98 - 1 day per week
- Serials Team: 03/97 to 11/98 - 1 day per week
- Loans Services: 03/94 to 07/96, 09/93 to 11/93
- Inter-Library Loans: 11/93 to 02/94
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Cert IV Professional Writing and Editing - Writing
North Coast TAFE Via Open Colleges
Online2016
Diploma of Reflexology -
Endeavour College of Natural Therapies
Summer Hill, NSW1997
Associate Diploma of Arts - Library And Information Science
Sydney Institute (TAFE)
Ultimo, NSW1993
Skills
- Daily living assistance
- Time management
- Records management
- Attention to detail
- Conflict resolution
- Problem-solving
- Teamwork and collaboration
- Project management
- Social media management
Certification
- Reflexology Lymph Drainage, Sally Kay - 2025
- Meditation Facilitator, Nature Care College - 2006
- Hand Reflexology Training - 2005
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Genealogy
- Creative Writing
- Special dietary cooking - taught raw vegan prep
- Classic Movies and Retro TV Shows
- Yoga
Timeline
Special Needs Child Caregiver/Home Educator
Home
11.2016 - Current
Social Media and Marketing Strategist, Blogger and Newsletter Editor
VM Productions
07.2015 - 02.2016
Digital Marketing Manager
CPA Power.net
06.2012 - 10.2015
Research Analyst
Fairfax Media
03.2012 - 06.2012
Library Technician [0.6 FTE]
Douglas Piper Library, Royal North Shore Hospital
05.2010 - 07.2010
Library Technician [0.5 FTE]
Sydney Institute Library, Ultimo TAFE
05.2008 - 05.2009
Database Manager
Grab-Traffic.com
07.2004 - 12.2004
Library Technician
Frank Lowy Library, Aust. Graduate School of Management
03.2004 - 12.2007
National Office Library Manager
Aust. Liquor, Hospitality & Misc. Workers Union
02.2001 - 05.2003
Library Technician
Central Queensland University, Sydney International Campus
01.2001 - 03.2003
Home Based Reflexology Clinic
01.2000 - 04.2000
Library Technician
Sydney Institute Library (TAFE NSW)
09.1993 - 12.1999
Cert IV Professional Writing and Editing - Writing
North Coast TAFE Via Open Colleges
Diploma of Reflexology -
Endeavour College of Natural Therapies
Associate Diploma of Arts - Library And Information Science
Sydney Institute (TAFE)
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