Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlo Brown

Hawthorn,VIC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well versed in sales, management, training, accounting and inventory. Dedicated to complete knowledge of products and services for the best customer service possible. Enjoys solving problems and helping people. Easy to work with and keen to make friends with staff and customers alike. Able to work in a team or independently.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Greville Records
06.2020 - Current

I started working at Greville Records during the Covid 19 lockdown to assist in keeping the business afloat through the creation of our online shop. Over the years since I have grown to fit many roles and responsibilities. We employ a very small amount of people, so each of us were expected to be able to complete a great variety of tasks regularly. Some of these include:

  • Completing sales and assisting costumers
  • Opening and closing the shop
  • Packing and posting orders
  • Managing our online shop
  • Regularly uploading new product to our online shop, Ebay and Discogs
  • Unpacking and processing new stock
  • Ordering new stock from suppliers
  • Buying and selling second hand product
  • Cleaning and keeping our shop tidy
  • Answering phone calls and emails
  • Accounting, balancing the till and depositing cash

General Staff Member

Massive Wieners
01.2018 - 03.2020

Massive Wieners was a fast food restaurant, located on Chapel Street, Prahran, among the many clubs and bars in that area. I happily worked their for a few years until it closed down at the beginning of the Covid 19 lockdown. While there I became a core member of our staff and had many responsibilities. These include:

  • Serving customers, taking orders and operating our POS system,
  • Preparing food
  • Keeping the kitchen and front of house clean
  • Working late graveyards shifts, finishing around 1-5 A.M. depending on the day
  • Keeping intoxicated customers safe and happy
  • Training and assessing new staff
  • Opening and closing the shop
  • Balancing the till
  • Cleaning our uniforms

Server

Schnitz
08.2015 - 12.2017

Schnitz Malvern was my first job. I started as a general staff member, preparing food and serving customers. Over time I acquired more roles and ended as a Team Leader, who would manage the other staff.

Education

Certificate of Animal Studies

Holmesglen Institute of TAFE
Melbourne, VIC
12-2021

High School Diploma -

Brighton Secondary College
Brighton, VIC
12-2018

Skills

  • Team motivation
  • Customer rapport
  • Orientation and training
  • Employee performance evaluation
  • Sales monitoring
  • Customer service and satisfaction
  • Employee engagement
  • Multitasking Abilities
  • Conflict Resolution
  • Adaptability

Timeline

Assistant Manager

Greville Records
06.2020 - Current

General Staff Member

Massive Wieners
01.2018 - 03.2020

Server

Schnitz
08.2015 - 12.2017

Certificate of Animal Studies

Holmesglen Institute of TAFE

High School Diploma -

Brighton Secondary College
Arlo Brown