Armaan Kaur Sandhu
Tarneit,VIC
Summary
Dynamic Operations Officer at VFS Global with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in financial analysis and team building, I successfully implemented strategies that reduced processing time and drove revenue growth, while fostering strong relationships with clients and stakeholders.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
OPERATION'S OFFICER
VFS Global
05.2022 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
Manager
EzyMart
01.2019 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Graduate Diploma - Early Childhood Education
06-2025
MBA - Accounting And Finance
03-2021
Bachelor of Science - BIOTECH
03.2014 - 07.2017
Skills
- Child development
- Curriculum planning
- Early childhood education
- Financial analysis
- Customer service
- Team building
- Customer satisfaction measurement
- Paperwork processing
- Documentation
- Accounts receivable
- Revenue recognition
- Financial records and reporting
Timeline
OPERATION'S OFFICER - VFS Global
05.2022 - Current
Manager - EzyMart
01.2019 - 04.2022
BFGI - Bachelor of Science, BIOTECH
03.2014 - 07.2017
Victoria University - Graduate Diploma, Early Childhood Education
HOLMES INSTITUTE - MBA, Accounting And Finance
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