Armaan Sachdeva
Boronia,VIC
Summary
At The Lord's Australia PTY LTD, I excelled as a Customer Service Cashier, where my adeptness in cash management, exceptional customer service and upselling skills significantly enhanced daily sales as well as customer satisfaction. Leveraging strong numeracy and active listening skills, I resolved complaints with empathy, fostering loyalty and surpassing customers expectations. My speed and proficiency in POS operations, quick & accurate cash handling and dedication to customer focus set me apart.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
The Lord's Australia PTY LTD
06.2023 - Current
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
No Degree - Year 9
Vermont Secondary College
Vermont, VIC11.2027
Skills
- Cash Handling
- Customer Service
- Customer Satisfaction
- Patience and composure
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Cash handling expertise
- Customer Focus
- POS System Operation
- Refund handling
- Payment Collection
- Up-selling techniques
- Strong numeracy
- Cross-selling abilities
- Problem-Solving
- Active Listening
- Creative Thinking
Sports and Hobbies
- Soccer player for Ringwood City FC from April 2021 to October 2023
- Basketball Player for Mitcham Thunder from April 2023 to Current
- Learning Kickboxing and Jiu Jitsu at a local MMA gym
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Indonesian
Limited Working
Timeline
Customer Service Cashier
The Lord's Australia PTY LTD
06.2023 - Current
No Degree - Year 9
Vermont Secondary College
Similar Profiles
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
Stuart Taylor-CharnleyStuart Taylor-Charnley
Sales Development at Amelec Australia Pty & InterVolt PtySales Development at Amelec Australia Pty & InterVolt Pty
Roxanne Abigail DizonRoxanne Abigail Dizon
Operations Manager at Connected Australia Pty Ltd (Australia)Operations Manager at Connected Australia Pty Ltd (Australia)
Jay Hao ChungJay Hao Chung
Quality Controller at Mercedes Benz BerwickQuality Controller at Mercedes Benz Berwick
Thang ThawnThang Thawn
PCA at Mercy Place Aged CarePCA at Mercy Place Aged Care