Arman Hossain
Melbourne,Australia
Summary
Dynamic Technical System Analyst with proven expertise at Roobotech Pty. Ltd. in enhancing business processes through automation and data integration. Skilled in risk assessment and technical support, I excel in delivering impactful solutions and fostering collaboration, driving significant improvements in application performance and user satisfaction.
Overview
3
3
years of professional experience
Work History
Technical System Analyst
Roobotech Pty. Ltd.
Melbourne
12.2022 - Current
- Effectively develop and design methods for improving business processes through automation, integration, and sharing of data among various platforms and applications on a daily basis
- Accurately identify and mitigate risks to performance, security, continuity, and application availability, and resolve significant technical issues, including testing, to assist the service desk in providing effective customer and end-user support
- Responsible to create training documents and conduct formal trainings related to new software and business process.
- Accurately create database backup and recovery files to maintain LIVE and TEST portal as needed
- Provide technical support for Salesforce and conduct user case testing to suggest improvements.
- Suggest enhancements and apply integration for Authority.
- Full-time
Power Bi Specialist
IPC Heath
Melbourne
03.2024 - 12.2024
- Designed a highly customized and complex Power Bi dashboard to enable sophisticated reports to be generated as required
- Effectively created nine HR domains including offboarding, onboarding, leave, salary, and position analysis to translate IPC Health employee’s data into meaningful insights
- Submitted clear and concise tutorials and reports to IPC Health to maintain and scale the Power Bi dashboard for future employee data as requested
- Shared detailed insights and recommendations report with the HR manager to improve IPC Health HR decisions on a daily basis
- Internship
Education
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
Melbourne11.2024
Skills
- Risk assessment
- Technical support
- Data analysis
- Team collaboration
- Data analytics
- Cybersecurity
- System analysis
- Business process analysis
- Business intelligence
- Equipment configuration
- Software and hardware updates
- Organizational change management
- Technical documentation
- Tools customization
- Problem-solving abilities
- Adaptability and flexibility
- Relationship building
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Configuring Hardware
- System maintenance
- Troubleshooting and Diagnostics
- Goal setting
- Technical writing
- Professional demeanor
Languages
English (Native), Bengali (Native), Urdu (Intermediate), Hindi (Intermediate)
References
Available on request
Hobbies and Interests
Explore new technologies related to Artificial intelligence and Virtual Reality, Fascinated using machine learning and prediction modelling to predict human behaviour
Affiliations
Australian Computer Society (Associate Member)
Languages
English
Full Professional
Training
- Education Centre of Australia, Melbourne
- Professional Year ICT
- This course aims to develop Australian workplace readiness in graduates.
Timeline
Power Bi Specialist
IPC Heath
03.2024 - 12.2024
Technical System Analyst
Roobotech Pty. Ltd.
12.2022 - Current
Bachelor of Computer Science - Cyber Security
Swinburne University of Technology
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