Summary
Work History
Education
Skills
Languages
Timeline
Websites
CustomerServiceRepresentative
Arman Mahmud

Arman Mahmud

Padstow,New South Wales

Summary

Experienced IT professional with a passion for detail and a knack for juggling multiple projects seamlessly. Skilled in account management, JavaScript, SQL, and more. From customer service to volunteering with Bangladesh Scouts, I bring a diverse background and a commitment to excellence. Let's connect and innovate together!

🌐 Portfolio: https://github.com/armanmahmudsikder | LinkedIn: https://www.linkedin.com/in/arman-mahmud-523247173/ | Email: armanmahmudsikder@gmail.com

🎓 Bachelor of Information Technology '23 | Southern Cross University

🔍 Proven track record in Account Management, Excel, & User Experience Design

🛠️ Proficient in C, C++, C#, HTML, XML, Confluence and Data Structures

💼 Former Customer Service Rep at Madina I-tech | Strong focus on customer satisfaction & problem resolution

🤝 Dedicated Volunteer with Bangladesh Scouts for a decade, emphasizing community support & event coordination

📚 Fluent in Bangla, Hindi, and English

I am ready to leverage my diverse skills and experiences to drive innovation and success in the tech industry. Let's connect and explore opportunities together! References are available upon request.

Work History

Customer Service Representative

Madina I-tech
02.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Volunteer

Scout
01.2009 - 10.2018
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.

Education

Bachelor of Information Technology - Information Technology

Southern Cross University
Sydney, NSW
06.2023

Diploma of Information Technology - Information Technology

University of Tech Sydney
Sydney, NSW
06.2021

ACS Professional Year Program

ECA
Parramatta
Mar.2024 - Current

Skills

  • Account Management
  • Microsoft Excel
  • JavaScript Expertise
  • Agile Development Methodologies
  • User Experience Design (UX)
  • SQL Expertise
  • HTML and XML
  • Interface Design and Implementation
  • Requirements Analysis
  • Programming Language Specialist
  • Data Structures
  • Fluency in C, C, C#

Languages

Bangla
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

ACS Professional Year Program

ECA
Mar.2024 - Current

Customer Service Representative

Madina I-tech
02.2019 - 03.2021

Volunteer

Scout
01.2009 - 10.2018

Bachelor of Information Technology - Information Technology

Southern Cross University

Diploma of Information Technology - Information Technology

University of Tech Sydney

Websites

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Arman Mahmud