Armand Fouche
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Store Team Member
Coles Supermarket
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently met or exceeded personal sales goals while contributing positively to the overall team effort.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided support during peak hours by quickly restocking shelves with high-demand items.
Customer Service Associate/Assistant Chef
The Wharf
11.2021 - 07.2022
- Greeting guests entering or exiting the store and upon approach to sales register, answering questions and directing to product locations or store departments
- Communicated new and relevant information to customers and followed up on promises
- Exceeded requirements and deadlines when providing products and services to customers
- Addressed customer concerns and provided timely resolutions to mitigate complaints
- Adhered to inventory control practices, recoding stock moves on handheld devices to provide real-time updates to stock levels.
Education
Bachelor of Science - Exercise And Sports Science
University of South Australia
Adelaide, SA11.2026
Henley High School -
High School
Henley Beach, Adelaide11.2022
Skills
- Retail Marketing
- Guest Services
- Inventory Control
- Customer Complaint Resolution
- Client Communication
- Customer Service
- Team Development
- Problem Resolution
- Efficiency
- Professionalism
- Technical knowledge
- Multitasking Abilities
Languages
English
Afrikaans
Hobbies and Interests
- Sports
- Gym
- Shoes
- Clothing
- Music
- Travel
- Club & Social Activities
- Courses
- Achievements/Tasks
Timeline
Customer Service Representative/Store Team Member
Coles Supermarket
07.2022 - Current
Customer Service Associate/Assistant Chef
The Wharf
11.2021 - 07.2022
Bachelor of Science - Exercise And Sports Science
University of South Australia
Henley High School -
High School
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