Armani Loy
Ipswich,QLD
Summary
Proven team player and efficient communicator, comfortable in fast-paced environments like McDonald's and Lone Pine Koala Sanctuary, skilled at cash handling and customer service. Demonstrated ability to train peers, enhance store cleanliness, and manage time effectively, contributing to improved team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Brassall
04.2021 - 10.2023
- Worked back area, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Brewed coffee and tea and changed out drink station syrups.
- Collaborated with team members to complete orders.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Retail Worker
Lone Pine Koala Sanctuary
Fig Tree Pocket
10.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled high-pressure situations during peak hours with patience and professionalism, maintaining excellent customer service standards.
Crew Trainer
Mcdonalds
Goodna, QLD
10.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Ipswich State High School
Ipswich, QLDSkills
- Cash Handling
- Time Management
- Stocking and Replenishing
- Food Preparation and Safety
- Communication
- Customer Service
- Teamwork
Timeline
Crew Trainer
Mcdonalds
10.2024 - Current
Retail Worker
Lone Pine Koala Sanctuary
10.2023 - 01.2024
Crew Member
McDonald's
04.2021 - 10.2023
Ipswich State High School