ARMANI MUMTAHAN
Sydney,Australia
Summary
Dynamic and customer-focused professional with 5+ years of experience in sales, customer service, and team leadership. Skilled at building client relationships, driving revenue, and fostering collaboration. Proactive with exceptional communication skills, excelling in fast-paced settings. Proficient in leveraging product knowledge and problem-solving to deliver results. Passionate about innovation and service excellence.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Myhealth
Ermington, NSW
01.2025 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Online Administrator
Mini Cranes Hire
03.2018 - Current
- Built and maintained positive client relationships, contributing to increased customer retention
- Analysed key performance metrics to identify opportunities for growth and process optimisation
- Delegated tasks effectively to improve departmental productivity and meet deadlines
Sales Specialist
Apple
Sydney, Australia
06.2024 - 06.2025
- Delivered personalised product solutions by understanding customers' unique needs and preferences
- Provided expert knowledge on Apple products and services, enhancing customer satisfaction and loyalty
- Conducted hands-on product demonstrations to educate customers about features and benefits
- Supported customers in setting up and optimising their devices, ensuring seamless user experiences
- Collaborated with team members to meet and exceed sales targets and performance metrics
- Resolved customer inquiries and concerns with professionalism, contributing to Apple's reputation for exceptional service
Customer Service Representative
Chemist Warehouse
08.2023 - 04.2024
- Provided exceptional service by addressing customer needs and recommending suitable products
- Maintained deep product knowledge to guide customers in making informed purchasing decisions
- Managed multiple tasks effectively in a busy retail environment, including assisting team members and resolving customer complaints
- Contributed to the store's overall performance by achieving individual sales goals and supporting team initiatives
Customer Service Representative
Woolworths
02.2022 - 10.2023
- Delivered high-quality service by managing registers efficiently and assisting customers with inquiries
- Demonstrated a strong work ethic and ability to thrive in a fast-paced environment
- Enhanced store operations by providing leadership support and ensuring smooth daily workflows
Crew Trainer
McDonald's
02.2019 - 12.2021
- Trained and supervised team members to improve performance and maintain operational standards
- Ensured adherence to safety and quality protocols, enhancing workplace efficiency and team safety
- Supported management in evaluating training programs and recommending improvements
Education
Bachelor of Business - Marketing
Western Sydney University
12-2026
Skills
- Advanced sales and customer service expertise
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical thinking abilities
- Adaptable in high-pressure, fast-paced environments
- Highly organised with keen attention to detail
- Relationship building
Timeline
Medical Receptionist
Myhealth
01.2025 - Current
Sales Specialist
Apple
06.2024 - 06.2025
Customer Service Representative
Chemist Warehouse
08.2023 - 04.2024
Customer Service Representative
Woolworths
02.2022 - 10.2023
Crew Trainer
McDonald's
02.2019 - 12.2021
Online Administrator
Mini Cranes Hire
03.2018 - Current
Bachelor of Business - Marketing
Western Sydney University
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