Armi Valerio
Kalimna 3912,,VIC
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability and Adept at working effectively unsupervised and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Waitress
Lakes sports and community club
Lakes Entrance, VIC
01.2019 - Current
- Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Assisted other waitstaff members during peak hours, helping to serve additional customers when needed.
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
- Followed up with customers after meal to ask if they enjoyed their experience, addressing any concerns immediately.
- Greeted customers as they entered the restaurant and provided them with menus.
- Worked closely with hostess staff to determine seating arrangements based on party size and availability of tables.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Hospitality Worker
Comfort inn & suits Lakes Entrance
Lakes Entrance, VIC
01.2018 - Current
- Assisted with laundry duties such as washing towels and sheets.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Ensured that all lost and found items were handled properly per policy.
- Provided excellent customer service by responding quickly to inquiries.
- Replenished amenities in all guest rooms according to established standards.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Responded promptly to guests' requests for extra supplies or other items.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Notified managers concerning need for major repairs or additions to building
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Education
College Degree - Bachelor of Secondary Education
Occidental Mindoro Natinal College
San Jose Occidental Mindoro, Philippines04-2007
Skills
- Customer Service
- Menu Recommendations
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Table turnover
- Table Setting
- High-volume dining
- Performance Improvement
- Complaint resolution
References
References available upon request.
Timeline
Waitress
Lakes sports and community club
01.2019 - Current
Hospitality Worker
Comfort inn & suits Lakes Entrance
01.2018 - Current
College Degree - Bachelor of Secondary Education
Occidental Mindoro Natinal College
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