Summary
Overview
Work History
Education
Skills
Values Strengths Systems Knowledge Interests
Skills Qualifications Experience
References
Timeline
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ARMINDER AULAKH

Beckenham

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

System Administrator

Hoe Lawyers
4 2023 - Current
  • Provided technical support to legal staff, troubleshooting hardware and software issues efficiently
  • Provided administration tasks such as data entry, copying, faxing, archiving, filing, etc
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Conducted regular security audits and implemented measures to mitigate risks and vulnerabilities
  • Documented system configurations, procedures, and troubleshooting steps for reference and training purposes
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Balanced competing priorities effectively while managing multiple tasks simultaneously within deadline-driven environments.
  • Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Streamlined the ticketing system by consistently updating tickets with detailed information, allowing for quicker resolution times.
  • Managed high-volume call center, prioritizing urgent issues while maintaining a professional demeanor under pressure.
  • Documented support interactions for future reference.

Customer Service Representative

BP (Welshpool)
10.2020 - Current
  • Responsible for serving customers at the cash register including fuel transactions, always ensuring that the highest levels of customer service are maintained
  • Dealt with run offs during busy periods in a timely fashion while continuing to serve customers
  • Checked fuel levels first thing when going onto site and updated fuel levels on the console
  • Prepared oil fried food, baked pies, and maintained the coffee machine for self-serves
  • Recorded all food usage and wastage
  • Unpacked and restocked goods in the shelves and fridges
  • Monitored contractors entering site for work to be carried out
  • Reconciled the cash registers at the close of business
  • Maintained the overall cleanliness of the store
  • Ensured the store is secure and locked prior to closing for the night.

ICT Support Officer

Simsai Construction Pty Ltd. (Osborne park)
09.2022 - 04.2023
  • Implemented and maintained network security measures to protect the organization's systems from cyber threats such as malware, phishing, and unauthorized access
  • Identified and mitigated vulnerabilities in the organization's IT infrastructure through regular scans, patch management, and system updates
  • Monitored network traffic and system logs for suspicious activity, and investigated security incidents as they arose
  • Managed endpoint security solutions such as antivirus software, firewalls, and intrusion detection systems to protect end-user devices from cyber threats
  • Developed and enforced IT security policies and procedures to promote a culture of security awareness and compliance within the organization
  • Contributed to the development and implementation of the organization's cybersecurity strategy, aligning it with business goals and objectives
  • Collaborated with IT teams, business units, and external partners to address cybersecurity challenges and ensure alignment with organizational goals
  • Conducted periodic risk assessments to identify potential security risks and develop strategies to mitigate them effectively.
  • Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
  • Optimized resource allocation to address fluctuating customer demands and maintain service quality standards.
  • Created, prepared, and delivered reports to various departments.

IT Support Officer

Telstra (Perth)
02.2022 - 09.2022
  • Provided first & second level technical support to end-users via phone, email, and chat
  • Troubleshooting of customer's routers and switches using NATAMA, SIEBEL, and CAPTURE tools
  • Analysed the network based on Distributed Point Units (DPU) and Network Connection Devices
  • System backup and disaster recovery planning and antivirus and endpoint security management
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
  • Collaborated with supervisors to escalate and address customer's inquiries using NBN technologies
  • Achieved 2nd rank in the whole WA for excellent customer service and able to solve the customers' problems in less time.

Education

No Degree - Professional Year

National Institute of Technology
Perth
04.2001 -

Master of Science - Management Information Systems

Edith Cowan University
Joondalup, WA
04.2001 -

Bachelor of Science -

Panjab University
Panjab, India
04.2001 -

Skills

Technical solution development

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Values Strengths Systems Knowledge Interests

  • Teamwork
  • Professionalism
  • Lead by example
  • Excellent work ethics
  • Treating everyone with respect & dignity
  • Integrity, care, trust, together, excellence
  • Exceptional written & verbal communication skills
  • Exceptional customer service skills
  • High attention to detail
  • Flexibility & adaptability
  • Ability to multi-task & prioritise duties
  • Ability to work autonomously & within a team
  • Microsoft Suite (Word, Excel, PowerPoint and Outlook)
  • Business Manager
  • SQL Database
  • Python
  • Active directory, Azure, Console, Pexa, Asana
  • Microsoft Window 10
  • ITIL foundation
  • Visual Studio
  • Service Now
  • Basketball
  • Swimming
  • Staying Fit

Skills Qualifications Experience

  • Professional Year in Information Technology - Performance Education (2023)
  • Master of Management Information System - Edith Cowan University (2022)
  • Bachelor's in science(non-medical) - Punjab University (2016)

References

Available upon request.

Timeline

ICT Support Officer

Simsai Construction Pty Ltd. (Osborne park)
09.2022 - 04.2023

IT Support Officer

Telstra (Perth)
02.2022 - 09.2022

Customer Service Representative

BP (Welshpool)
10.2020 - Current

No Degree - Professional Year

National Institute of Technology
04.2001 -

Master of Science - Management Information Systems

Edith Cowan University
04.2001 -

Bachelor of Science -

Panjab University
04.2001 -

System Administrator

Hoe Lawyers
4 2023 - Current

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ARMINDER AULAKH