ARMINDER AULAKH
Beckenham
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
System Administrator
Hoe Lawyers
4 2023 - Current
- Provided technical support to legal staff, troubleshooting hardware and software issues efficiently
- Provided administration tasks such as data entry, copying, faxing, archiving, filing, etc
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Conducted regular security audits and implemented measures to mitigate risks and vulnerabilities
- Documented system configurations, procedures, and troubleshooting steps for reference and training purposes
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Balanced competing priorities effectively while managing multiple tasks simultaneously within deadline-driven environments.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Streamlined the ticketing system by consistently updating tickets with detailed information, allowing for quicker resolution times.
- Managed high-volume call center, prioritizing urgent issues while maintaining a professional demeanor under pressure.
- Documented support interactions for future reference.
Customer Service Representative
BP (Welshpool)
10.2020 - Current
- Responsible for serving customers at the cash register including fuel transactions, always ensuring that the highest levels of customer service are maintained
- Dealt with run offs during busy periods in a timely fashion while continuing to serve customers
- Checked fuel levels first thing when going onto site and updated fuel levels on the console
- Prepared oil fried food, baked pies, and maintained the coffee machine for self-serves
- Recorded all food usage and wastage
- Unpacked and restocked goods in the shelves and fridges
- Monitored contractors entering site for work to be carried out
- Reconciled the cash registers at the close of business
- Maintained the overall cleanliness of the store
- Ensured the store is secure and locked prior to closing for the night.
ICT Support Officer
Simsai Construction Pty Ltd. (Osborne park)
09.2022 - 04.2023
- Implemented and maintained network security measures to protect the organization's systems from cyber threats such as malware, phishing, and unauthorized access
- Identified and mitigated vulnerabilities in the organization's IT infrastructure through regular scans, patch management, and system updates
- Monitored network traffic and system logs for suspicious activity, and investigated security incidents as they arose
- Managed endpoint security solutions such as antivirus software, firewalls, and intrusion detection systems to protect end-user devices from cyber threats
- Developed and enforced IT security policies and procedures to promote a culture of security awareness and compliance within the organization
- Contributed to the development and implementation of the organization's cybersecurity strategy, aligning it with business goals and objectives
- Collaborated with IT teams, business units, and external partners to address cybersecurity challenges and ensure alignment with organizational goals
- Conducted periodic risk assessments to identify potential security risks and develop strategies to mitigate them effectively.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Optimized resource allocation to address fluctuating customer demands and maintain service quality standards.
- Created, prepared, and delivered reports to various departments.
IT Support Officer
Telstra (Perth)
02.2022 - 09.2022
- Provided first & second level technical support to end-users via phone, email, and chat
- Troubleshooting of customer's routers and switches using NATAMA, SIEBEL, and CAPTURE tools
- Analysed the network based on Distributed Point Units (DPU) and Network Connection Devices
- System backup and disaster recovery planning and antivirus and endpoint security management
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
- Collaborated with supervisors to escalate and address customer's inquiries using NBN technologies
- Achieved 2nd rank in the whole WA for excellent customer service and able to solve the customers' problems in less time.
Education
No Degree - Professional Year
National Institute of Technology
Perth 04.2001 -
Master of Science - Management Information Systems
Edith Cowan University
Joondalup, WA 04.2001 -
Bachelor of Science -
Panjab University
Panjab, India 04.2001 -
Skills
Technical solution development
Performance Testing
Hardware troubleshooting
Technical education
Network Troubleshooting
Help Desk Software
Software Installation
End point configurations
System updates
Network Administration
Technical Support
Desktop troubleshooting
Patch management
Hardware and software installation
Web Security
User Management
IT Documentation
Windows administration
Software Management
System Testing
Hardware Installation
Values Strengths Systems Knowledge Interests
- Teamwork
- Professionalism
- Lead by example
- Excellent work ethics
- Treating everyone with respect & dignity
- Integrity, care, trust, together, excellence
- Exceptional written & verbal communication skills
- Exceptional customer service skills
- High attention to detail
- Flexibility & adaptability
- Ability to multi-task & prioritise duties
- Ability to work autonomously & within a team
- Microsoft Suite (Word, Excel, PowerPoint and Outlook)
- Business Manager
- SQL Database
- Python
- Active directory, Azure, Console, Pexa, Asana
- Microsoft Window 10
- ITIL foundation
- Visual Studio
- Service Now
- Basketball
- Swimming
- Staying Fit
Skills Qualifications Experience
- Professional Year in Information Technology - Performance Education (2023)
- Master of Management Information System - Edith Cowan University (2022)
- Bachelor's in science(non-medical) - Punjab University (2016)
References
Available upon request.
Timeline
ICT Support Officer
Simsai Construction Pty Ltd. (Osborne park)
09.2022 - 04.2023
IT Support Officer
Telstra (Perth)
02.2022 - 09.2022
Customer Service Representative
BP (Welshpool)
10.2020 - Current
No Degree - Professional Year
National Institute of Technology
04.2001 -
Master of Science - Management Information Systems
Edith Cowan University
04.2001 -
Bachelor of Science -
Panjab University
04.2001 -
System Administrator
Hoe Lawyers
4 2023 - Current