Overview
Work History
Education
Skills
Certification
Softwares and Tools
Timeline
Generic

Arminder Kaur Aulakh

BECKENHAM,WA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Conveyancer

Hoe Lawyers
05.2023 - Current
  • Created and finalized contracts and other legal documents for clients.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Counseled clients on potential outcomes of legal matters.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Interviewed witnesses and gathered public record research relevant to each case.

ICT SUPPORT/CYBER SECURITY OFFICER

Simsai Construction Group
09.2022 - 03.2023
  • Interacting with hardware and software vendors regarding maintenance, upkeep, and (where applicable)end-user support for Microsoft 365/Windows 10/11 Environment / Windows Server(Active Directory, Group Policy, DHCP/DNS, File Server, Print Server, etc)/3CX Phone System/WatchGuard Firewalls/Printers.
  • Writing IT Policies and documentation, tracking warranties & licenses.
  • Ensure all applications and equipment are in efficient operation, replacing or repairing peripheral devices(i.e. printers, modems, routers).
  • Ability to install new hardware and software ability to create new users and help end users with IT issues, ability to determine errors and recommend a solution.
  • Conducted regular patrols of key areas to spot and control security concerns

Technical Support Officer

Telstra
01.2022 - 08.2022
  • Tracked KPIs and created continuous improvement plans.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with supervisors to escalate and address customers inquiries or technical issues using NBN Technologies.
  • Activated accounts for clients interested in new services.
  • Providing superb level of technical support to customers, troubleshooting customers' routers and switches using NATAMA, SIEBEL, and CAPTURE tools.
  • Diagnosed and executed resolutions for network and server issues.
  • Analyze network based on Distributed Point Unit (DPU) , and Network Connection Devices (NCD) and Installed, maintained, and support network and voice-related hardware, software, and communication links for design.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Experienced in supporting routers, switches, wireless access points, and network servers

Office/Operations/Administration Officer

Beyond Smiles Dental Care
10.2019 - 01.2021
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders, and account transactions and generated daily and monthly reports, reconciliation, and banking.
  • Created, prepared, and delivered reports to various departments and prepared an instruction manual for the D4W(Dental4 Windows)

Education

No Degree - Professional Year

National Institution of Technology
Perth
02.2023

Masters of Management Information System - IT And Project Management

Edith Cowan University
Perth, WA
12.2021

Bachelor of Science - Non Medical

Punjab University
Chandigarh
03.2016

Skills

  • Employee Evaluation
  • Court-Appointed Mediation
  • Environmental Laws and Litigation
  • Teamwork and Collaboration
  • Eagerness to learn technologies
  • Time management
  • Decision making
  • Critical Thinking

Certification

  • Projects Management Skills for Leaders- LinkedIn
  • Business Analysis for Project Managers-LinkedIn
  • Windows Server 2016: DHCP- Linkedln
  • Tech Recruiting Foundations: 2 Understanding Hardware and Operating Systems-Linkedln.

Softwares and Tools

  • Office365
  • Microsoft SQL Server
  • Seibel
  • Power BI
  • Microsoft Excel/Xero/Office 365
  • Cisco Packet Trace
  • PEXA
  • Console
  • Intune
  • NATAMA


Timeline

Assistant Conveyancer

Hoe Lawyers
05.2023 - Current

ICT SUPPORT/CYBER SECURITY OFFICER

Simsai Construction Group
09.2022 - 03.2023

Technical Support Officer

Telstra
01.2022 - 08.2022

Office/Operations/Administration Officer

Beyond Smiles Dental Care
10.2019 - 01.2021

No Degree - Professional Year

National Institution of Technology

Masters of Management Information System - IT And Project Management

Edith Cowan University

Bachelor of Science - Non Medical

Punjab University

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Arminder Kaur Aulakh