Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Armoghan mirza

Sydney,NSW

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Analyst

WooliesX
Sydney, NSw
12.2023 - Current
  • Configured and Optimized Key Applications: Demonstrated expertise in configuring and optimizing applications such as Salesforce, Genesys Cloud CX3, Verint, and SAP to meet specific business requirements, enhancing operational efficiency and supporting financial goals.
  • Implemented PowerBI Reporting for Operational Insights: Spearheaded the implementation of PowerBI reporting to provide visualizations and analysis on incident trends, project progress, and team productivity, facilitating data-driven decision-making and supporting financial analysis.
  • Collaborated for Operational Excellence: Collaborated closely with leaders to troubleshoot daily operational issues, fostering a proactive approach to problem-solving and driving continuous process improvements to optimize workflows, enhance team performance, and support cost-saving initiatives.
  • Project Management and Technical Leadership: Led over 20 technical projects and changes, overseeing all aspects from inception to completion, including testing, risk evaluation, and knowledge base creation. Effectively managed project timelines, budgets, and resources to deliver high-quality results on schedule, contributing to efficient financial management.
  • Data Visualization and Analysis with PowerBI: Leveraged PowerBI to visualize complex data sets from various sources, including Genesys Purecloud platform data, enabling deep analysis of contact center performance metrics, customer interaction trends, and financial impacts, supporting strategic decision-making and resource allocation.
  • Integration and Reporting with Genesys Purecloud Platform: Integrated PowerBI with the Genesys Purecloud platform to consolidate and analyze data related to customer interactions, agent performance, and service levels, providing insights into operational efficiency and supporting financial optimization efforts.
  • Customized Reporting Solutions: Collaborated with stakeholders to design and implement customized PowerBI reporting solutions tailored to specific operational and financial needs, including dashboards for monitoring support requests, tracking changes in applications, and analyzing operational costs and budget utilization.

Customer Service Representative

WooliesX
Sydney, WA
07.2023 - Current
  • Proficiently utilize Salesforce to manage customer relationships, track interactions, and streamline sales processes
  • Successfully integrate and navigate Genesys Cloud to facilitate efficient communication through Google Chat and seamless scheduling via Google Calender.
  • Excel in enhancing customer engagement strategies at WooliesX, delivering exceptional service to optimize satisfaction and loyalty.
  • Skillfully employ Google Chat for real-time communication and Google Calendar for precise scheduling, contributing to organized and effective team coordination.
  • Collaborate cross-functionally with teams at WooliesX to ensure a seamless customer experience, contributing to the company's overarching goals

Junior Business Analyst

IXOM
Sydney, NSW
01.2023 - 07.2023
  • Evaluating business processes, anticipating stakeholder requirement and uncovering areas for improvement to implement solution by comprehensive analysis
  • Capture the requirements and prioritize them along with the respective stakeholders
  • Coordinating with stakeholders - clients and prioritizing tasks based on BRD and Functional requirement document.
  • Process Mapping, BPMN diagrams, business workflow using tools such Visco & mindmaps
  • Participate in daily scrums, sprint planning meetings, sprint reviews, and retrospectives informed
  • Involved in drafting product backlog and preparation of Statement of work (SOW) and scope of work (SOW)

Inventory Specialist

Woolworths
Sydney, NSW
02.2020 - 12.2022
  • Participated in physical inventory counts to keep information accurate and current.
  • Monitored stocking areas to adjust volumes and storage requirements driven by customer demand.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Research Assistant

BMW
London
02.2017 - 07.2017
  • Conducted market research and analysed the data utilizing quantitative and qualitative methods
  • Compiled and organized research data to produce reports and graphs using SQL
  • Compiled, entered and modeled data into excel for researchers to understand and interpret results.
  • Providing with the framework analysis which was later looked in to and utilized in their research program
  • Checked electronic data capturing systems for integrity and compliance.

Teaching Assistant

Kingston University
London
09.2016 - 06.2017
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Established positive relationships with students, fellow teachers and school administrators.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Organized student performance and enrichment activities to facilitate learning.

Education

Masters of Information Technology - ERP And Business Analyst

Federation University
Sydney
07.2022

Masters of Commerce - Marketing

University of New South Wales
Sydney
09.2019

BA (Hons) - International Business

Kingston University
London
01.2017

Foundation Degree - Business And Law

Kingston University London
London
07.2014

Skills

  • Quantitative and qualitative analysis
  • Decision-making
  • Supervision & leadership
  • Team building
  • Communication
  • People skills
  • Analytical thinking
  • Attention to Detail
  • Data Assessment
  • Data Collection and Analysis
  • Data Compiling
  • BI Tool and System Design
  • Business Process Improvement

Additional Information

Database Development and PowerBI dashboard creation for effective data visualization, extraction and manipulation

  • Collaborated as part of team to develop a robust database using SQL facilitating efficient data extraction and manipulation
  • Utilized Power Bi to design and create an interactive dashboard, enabling intuitive data visualization and analysis
  • Implemented data extraction techniques to gather relevant information from various sources
  • Conducted comprehensive testing and quality assurance procedures to ensure the dashboards performance, responsiveness and data accuracy
  • Successfully delivered a powerful and user-friendly Power Bi dashboard.

Data Analysis and Visualization for Sales Performance Optimization: A Comprehensive Study in the Retail Industry

  • Project aimed to investigate the relationship between sales performance and various factors in the retail industry, employing data analysis and visualization techniques using SQL, Excel, and Power BI.
  • Conducted a thorough review of relevant literature on sales performance optimization, data analysis methodologies, and visualization techniques in the context of the retail sector.
  • Collected a comprehensive dataset from multiple retail sources, encompassing sales transactions, customer demographics, product information, and market trends, leveraging SQL queries for efficient data extraction and integration.
  • Applied statistical analysis techniques to identify significant correlations, trends, and patterns in the dataset, providing valuable insights into factors influencing sales performance.
  • Designed and developed interactive and visually compelling dashboards in Power BI, enabling stakeholders to explore and interpret the analyzed data effectively.
  • Conducted hypothesis testing and regression analysis to validate findings and derive actionable recommendations for sales performance optimization strategies in the retail industry.

Operations and Project management report on CCI (Crystalline Chemical industry)

  • Led a comprehensive company review in collaboration with the board of directors, identifying critical operational issues and analyzing their impact on business performance.
  • Played a key role in providing strategic solutions for the identified operational issues, utilizing project management methodologies and best practices to drive improvements across various areas of the organization.
  • Conducted in-depth analysis of the company's operations, including supply chain management, production processes, and quality control, resulting in actionable recommendations for optimizing efficiency and reducing costs.

Marketing Project (Developing Red Bull Energy Yogurt)

  • Conducting Market research and analysis to comprehend with the yogurt market and provide best possible outcome
  • Identified market gaps and opportunities for introducing a new product, Red Bull Energy Yogurt, leveraging insights from the research findings.
  • Developed a comprehensive marketing strategy for Red Bull Energy Yogurt, including target market segmentation, positioning, and pricing strategies.
  • Implemented effective marketing campaigns and promotional activities to create awareness and drive consumer interest in the new product.

Certification

  • Introduction to Data Analysis, Data Manipulation and Presentation using Microsoft Excel
  • Analyzing and Visualizing Data with Microsoft Power BI
  • SQL for Data Science
  • Business Analysis and Process Management
  • Agile Project Management
  • Prince2 Project Managment

Timeline

Operations Analyst

WooliesX
12.2023 - Current

Customer Service Representative

WooliesX
07.2023 - Current

Junior Business Analyst

IXOM
01.2023 - 07.2023

Inventory Specialist

Woolworths
02.2020 - 12.2022

Research Assistant

BMW
02.2017 - 07.2017

Teaching Assistant

Kingston University
09.2016 - 06.2017

Masters of Information Technology - ERP And Business Analyst

Federation University

Masters of Commerce - Marketing

University of New South Wales

BA (Hons) - International Business

Kingston University

Foundation Degree - Business And Law

Kingston University London
  • Introduction to Data Analysis, Data Manipulation and Presentation using Microsoft Excel
  • Analyzing and Visualizing Data with Microsoft Power BI
  • SQL for Data Science
  • Business Analysis and Process Management
  • Agile Project Management
  • Prince2 Project Managment
Armoghan mirza