Arna Walker
Canberra,ACT
Summary
I am a solutions driven, strategic and user-centric professionalBusiness Improvement Manager with a track record of driving operational excellence and efficiency improvements at Cultural Facilities Corporation. Leveraged data-driven insights and process optimization skills to enhance productivity and foster a client-centric approach. Excelled in cross-functional team management and analytical problem-solving, achieving significant organizational advancements.
Results-driven business professional with focus on optimizing operational processes and enhancing efficiency. Proven track record of driving impactful process improvements and fostering collaborative team environments. Known for adaptability and reliability, effectively managing dynamic requirements. Key skills include process analysis, workflow optimization, and team leadership.
Experienced with analyzing and refining business processes to enhance efficiency and productivity. Utilizes strategic planning and team collaboration to implement effective process improvements. Knowledge of developing innovative solutions tailored to organizational needs.
I am a dedicated and highly motivated professional with experience in leadership and developing
teams.
I have a range of experience developing, leading and implementing strategies in business
transformation, operational excellence and team development.
I have a growth mindset and a passion for leading people, creating an inclusive culture and
delivering business strategy through a highly engaged team.
I am a confident communicator with a guest/client centric focus and possess a collaborative
approach to work..
Overview
5
5
years of professional experience
Work History
Business Improvement Manager
Cultural Facilities Corporation
04.2024 - Current
- Conducted root cause analysis to identify issues in current processes, developing solutions that led to long-term improvements.
- Managed projects to improve existing business processes, ensuring timely completion within budget constraints.
- Enhanced team performance by providing training on lean methodologies and best practices in process optimization.
- Played a pivotal role in driving digital transformation throughout the organization by championing the adoption of new technologies and software platforms.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, leading to increased productivity and reduced waste.
- Championed a culture of continuous improvement within the organization, fostering an environment that encouraged innovation and creative problemsolving.
- Implemented data-driven approaches to optimize processes, resulting in improved decision making and resource allocation.
- Streamlined operations for increased efficiency through the introduction of process improvements and automation tools.
- Provided recommendations to senior management on strategic investments in process automation and optimization technologies.
- Improved overall business processes by analyzing workflows and implementing optimization strategies.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
General Manager
Canberra Theatre Centre
11.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
Business Manager
ACT Department of Education
05.2022 - 10.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Hotel Manager
TFE Hotels
05.2020 - 04.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Skills
- Efficiency Improvement
- Client-Centric Approach
- Process Optimization Skills
- Data-Driven Business Insights
- Financial Analysis Expertise
- Cross-Functional Team Management
- Analytical Problem-Solving
- Operational excellence
Timeline
Business Improvement Manager
Cultural Facilities Corporation
04.2024 - Current
General Manager
Canberra Theatre Centre
11.2023 - 04.2024
Business Manager
ACT Department of Education
05.2022 - 10.2023
Hotel Manager
TFE Hotels
05.2020 - 04.2022
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