ARNABH SHRESTHA
Sydney
Summary
A versatile background encompassing retail management, assistant computer technician experience, and ongoing studies in Information Technology. I am eager to explore opportunities where I can make meaningful contributions to organizational growth and solutions that align with business objectives. I believe I have the experience and skills which can benefit many businesses and corporations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
OM Grocery
04.2022 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised guests at front counter, answering questions regarding products.
Assistant Computer Technician
Softcraft International
10.2020 - 04.2021
- Monitored systems in operation and quickly troubleshot errors.
- Educated clients on best practices for computer usage and maintenance, promoting long-lasting device functionality.
- Maintained inventory of spare parts and equipment, ensuring availability for urgent repairs or replacements as needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in creating custom-built computers tailored to client specifications, ensuring a high level of satisfaction with the end product.
- Configured and tested new software and hardware.
Education
Bachelor of Information Technology - Information Technology
CROWN INSTITUE OF HIGHER EDUCATION
116 Pacific Hwy, North Sydney NSW 206011.2024
Skills
- Complaint resolution
- Document and Records Management
- Customer Service
- Time Management
- Multitasking
- Attention to detail
- Programming Languages: Python, Java
- Markup and Styling: HTML, CSS
- Database Management: MySQL
- Designing Software: Adobe Illustrator
- Hardware Installation
Websites
Timeline
Customer Service Representative
OM Grocery
04.2022 - Current
Assistant Computer Technician
Softcraft International
10.2020 - 04.2021
Bachelor of Information Technology - Information Technology
CROWN INSTITUE OF HIGHER EDUCATION
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