Arnaud Albert
Summary
Experienced hospitality professional with a background in bartending, serving, and customer service. Proficient in crafting a wide range of cocktails, providing exceptional dining experiences, and ensuring guest satisfaction. Possess strong communication skills, a positive attitude, and the ability to thrive in fast-paced environments. Dedicated team player with a passion for delivering top-notch service and creating memorable interactions with customers. Ready to contribute to a dynamic and customer-focused establishment.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Ski Club of Victoria
06.2024 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Monitored dining room and bar areas for signs of overcrowding.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender / All Rounder
Brunetti Oro
03.2024 - 06.2024
- Proficient in crafting a diverse selection of cocktails with precision and creativity. Managed and maintained the bar's inventory by restocking liquor, beer, mixers, garnishes, and supplies as needed.
- Ensured a well-stocked bar at all times, contributing to smooth service. Work as a waiter in a busy environment, have a perfect knowledge of the menu and refer customers.
- Ensured the area was consistently clean and organized. Cleared tables, collected empty glasses, and regularly wiped down counters to maintain a visually appealing environment for customers.
- Delivered drinks and foods to customers courteously and promptly. While not in a direct customer-facing role, I engaged with patrons, addressing their needs and passing on any special requests to the bartending or kitchen team.
- Contributed to a safe atmosphere by checking IDs, monitoring customer behaviour, and promptly reporting any incidents or issues to management and security staff. Maintained a vigilant eye on the well-being of both customers and colleagues.
- Food safety compliance at all times.
Food and Beverage Attendant
Ayer's Rock Resort
11.2023 - 01.2024
- Have a thorough understanding and knowledge of food and beverage items on the menu.
- Ensure immediate, effective, and efficient service to guests, anticipate what each guest wants or needs and maintain a high level of professionalism to establish positive rapport with every guest. Follow outlet-specific sequence of service.
- Actively contribute to the success of the Food and Beverage department by upselling and promotion of resort activities/products.
Prepare and serve beverages as required, whilst also following NT RSA laws and house policy. - Process of payments
- Ensure dietary requirements are acknowledged and addressed to all relevant parties.
- Food safety compliance at all times.
- Ensure guest satisfaction at all touch points in the guest journey.
- Maintain a clean, well-organised workspace
Bartender / All Rounder
Bondi Pizza
09.2023 - 10.2023
- Proficient in crafting a diverse selection of cocktails with precision and creativity
- Managed and maintained the bar's inventory by restocking liquor, beer, mixers, garnishes, and supplies as needed. Ensured a well-stocked bar at all times, contributing to smooth service.
- Work as a waiter in a busy environment, have a perfect knowledge of the menu and refer customers.
- Ensured the area was consistently clean and organized. Cleared tables, collected empty glasses, and regularly wiped down counters to maintain a visually appealing environment for customers.
- Delivered drinks and foods to customers courteously and promptly. While not in a direct customer-facing role, I engaged with patrons, addressing their needs and passing on any special requests to the bartending or kitchen team.
- Contributed to a safe atmosphere by checking IDs, monitoring customer behaviour, and promptly reporting any incidents or issues to management and security staff. Maintained a vigilant eye on the well-being of both customers and colleagues.
- Food safety compliance at all times.
Bartender / Runner
Cardea
06.2023 - 10.2023
- Proficient in crafting a diverse selection of cocktails with precision and creativity.
- Created and served coffees to the customers, know the recipes and used coffee machine for a high paced service.
- Managed and maintained the bar's inventory by restocking liquor, beer, mixers, garnishes, and supplies as needed. Ensured a well-stocked bar at all times, contributing to smooth service.
- Ensured the bar area was consistently clean and organized. Cleared tables, collected empty glasses, and regularly wiped down counters to maintain a visually appealing environment for customers.
- Provided crucial assistance to bartenders during peak hours. Prepared drink ingredients, fetched bottles, and ensured bartenders had the necessary tools and glassware, resulting in faster and more efficient service.
- Delivered drinks to customers courteously and promptly. While not in a direct customer-facing role, I engaged with patrons, addressing their needs and passing on any special requests to the bartending team.
- Contributed to a safe atmosphere by checking IDs, monitoring customer behaviour, and promptly reporting any incidents or issues to management and security staff. Maintained a vigilant eye on the well-being of both customers and colleagues.
Skills
- Bartending
- Cocktails creations
- Work under pressure
- RSA
- Learn Fast
- Flexible
- Hard worker
- Ability to work in team
- Beverage Preparation
- Basic accounting
- Suggestive Selling
- Highly reliable
Languages
English - Proficient
French - Expert
References
- Luca, Restaurant Manager, 06/01/23, 10/01/23, +61467227419
- Denise, Hotel Manager, 11/01/23, 01/01/24, +61434513179
References
- Luca
(Restaurant Manager) Cardea Restaurant | June 2023 - October 2023
+61467227419 - Denise
(Hotel Manager) Ayer's Rock Resort | November 2023 - January 2024
+61434513179 - Pamela Durnin
(Hotel Manager) Ski Club of Victoria | June 2024 - Current
+61439726352
Timeline
Food and Beverage Attendant
Ski Club of Victoria
06.2024 - Current
Bartender / All Rounder
Brunetti Oro
03.2024 - 06.2024
Food and Beverage Attendant
Ayer's Rock Resort
11.2023 - 01.2024
Bartender / All Rounder
Bondi Pizza
09.2023 - 10.2023
Bartender / Runner
Cardea
06.2023 - 10.2023
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