ARNIE LIM
Deanside,Australia
Summary
Dynamic Administration Assistant with a proven track record at DXC Technology, excelling in operational support and customer service. Adept at data interpretation and problem-solving, I effectively liaised with stakeholders to resolve escalations, ensuring compliance and enhancing service quality. A dedicated team player committed to delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Administration Assistant/PIAWE Specialist
DXC Technology
04.2023 - Current
- Liaising with internal and external stake holders (injured workers, employers, and providers)
- Manage escalations & complaints
- Liaising with clients to provide in detail how the calculation of PIAWE was undertaken and what was considered to
- Liaise with claim stakeholders to advise process, obtain necessary documentation, advise outcome of reviews
- Maintain compliance with relevant legislation, industry codes, company policies, procedures
- Interpret payroll data, EBA’s, contracts of service
- Provide support and training to new joiners in the team
Customer Initialisation Specialist
Red Energy
09.2021 - 04.2023
- Deliver timely and accurate customer initialisation services which assure the highest levels of data quality and compliance
- Facilitate a high degree of structured, deliberate communication with various internal teams to ensure that processes are effective and customers are fully appraised of any issue or potential issue impacting their account
- Develop and deploy data quality checks which proactively identify data errors and exceptions to assure the highest level of data
- Analyse data issues for root causes and work with internal teams and external providers to highlight and resolve any issue
Margin Conversion Specialist
Vodafone NZ Ltd
07.2017 - 03.2021
- Investigating and resolving unbilled fixed access services.
- Investigating and resolving unbilled content costs.
- Investigating root cause analysis, communicating to other functions changes required to process and/or systems to prevent future revenue and cost leakage.
- Engaging with other functions to enhance reporting, maximising efficiency and outcomes.
Enterprise Fixed Provisioning Specialist
Vodafone NZ Ltd
03.2015 - 07.2017
- Calling customers to provide regular updates for their fixed and fibre installation. Processing orders.
- Receiving inbound calls from internal and external parties.
- Liaising with networks to connect business's with Fibre.
- Managing escalations when required.
- Resolving account administration issues dealing with sales and finance.
Consumer Fixed Provisioning Specialist
Vodafone NZ Ltd
07.2012 - 03.2015
- Coordinating end-to-end move requests, transitions and new connection orders to external stakeholders.
- Supporting technical team upgrades and operational provisioning.
- Liaising with clients and network operations for updates and progress.
- Provide support for provisioning issues for clients and back-end providers.
Customer Service Representative
Smart Communications formerly known as Digitel Mobile Philippines
08.2010 - 04.2012
- Acquiring new mobile subscribers.
- After sales services: repairs, warranty services, and upgrades.
- Cashier servicing.
- Checking stocks on hand and ordering from warehouse.
- Preparing, submitting, and filing reports.
Account Relations Officer
Smart Communications
01.2010 - 07.2010
- Inbound and outbound collection transactions.
- Arranging payments with subscribers.
- Analysing and validating reconciliation items due for adjustments.
Education
Bachelor of Science - Business Administration
Mindanao State University (MSU)
PhilippinesSkills
- Excellent communicator
- Adaptable communicator
- Operational support
- Customer service support
- Proficiency in Microsoft Office
- Customer account support
- Team player
- Customer-first approach
- Data interpretation
- Problem solving
- Attention to detail
- Time management
- Administrative support
References
Available on request
Character Traits
- Adaptable and sociable, blends well in a team
- Strong attention to detail
- Planning and organizational skills
- Passionate about great customer service
- Proactive and possess a can-do attitude
- Trainable and eager to learn
- Willing to try new things
- Good work habits and dependable
Timeline
Administration Assistant/PIAWE Specialist
DXC Technology
04.2023 - Current
Customer Initialisation Specialist
Red Energy
09.2021 - 04.2023
Margin Conversion Specialist
Vodafone NZ Ltd
07.2017 - 03.2021
Enterprise Fixed Provisioning Specialist
Vodafone NZ Ltd
03.2015 - 07.2017
Consumer Fixed Provisioning Specialist
Vodafone NZ Ltd
07.2012 - 03.2015
Customer Service Representative
Smart Communications formerly known as Digitel Mobile Philippines
08.2010 - 04.2012
Account Relations Officer
Smart Communications
01.2010 - 07.2010
Bachelor of Science - Business Administration
Mindanao State University (MSU)
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Deepthi Jagadeva MadbhaviDeepthi Jagadeva Madbhavi
HR Analyst (French) at DXC TechnologyHR Analyst (French) at DXC Technology
JOAN CONTRERASJOAN CONTRERAS
Receptionist/Accounts Receivable Clerk at Kings Park Medical CentreReceptionist/Accounts Receivable Clerk at Kings Park Medical Centre