Arnika Hassankhah
Robina,QLD
Summary
Skilled Pharmacy Assistant with a background in assisting pharmacists with prescription processing and customer service. Strengths include strong knowledge of pharmaceutical terminology, medication dispensing procedures, and pharmacy law and ethics. Previous roles have consistently demonstrated an ability to deliver high levels of patient care, improve operational efficiency, and maintain stringent compliance with industry regulations.
Medical Receptionist with proven expertise at Asquith Doctors in patient scheduling and insurance verification. Adept at enhancing operational efficiency through meticulous data entry and exceptional communication skills. Recognized for streamlining referral processes and delivering outstanding customer service, ensuring patient satisfaction and accurate billing procedures.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Asquith Doctors
Asquith, NSW
05.2024 - 06.2025
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
Pharmacy Assistant
Aussie Pharmacy
Hornsby, NSW
05.2024 - 01.2025
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Managed inventory levels of medications and supplies.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared medication labels with item name and quantity.
- Assisted pharmacist in daily operations tasks and administrative tasks.
Pharmacy Assistant
Pharmacy 4 Less
Hornsby, NSW
09.2021 - 04.2024
- Resolved customer complaints promptly in a professional manner.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Organized and maintained patient profiles in the computer system.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff in procedures and customer service standards.
- Prepared medication labels with item name and quantity.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Mount St Benedicts College
Pennant Hills, NSW09-2023
Bachelor of Laws - Law
Bond University
Gold Coast, QLDSkills
- Patient scheduling
- Insurance verification
- Data entry
- Medical record management
- Referral processing
- Billing procedures
- Medication labeling
- Prescription processing
- Payment processing
- Problem solving
- Communication skills
- Attention to detail
- Customer service
- Stocking shelves
- Filing documents
Languages
English
Native/ Bilingual
Farsi
Native/ Bilingual
Timeline
Medical Receptionist
Asquith Doctors
05.2024 - 06.2025
Pharmacy Assistant
Aussie Pharmacy
05.2024 - 01.2025
Pharmacy Assistant
Pharmacy 4 Less
09.2021 - 04.2024
High School Diploma -
Mount St Benedicts College
Bachelor of Laws - Law
Bond University