Arno Hagen

• Email despatch letters using bulk email tool and templates / files
• Proofread documents to check for accuracy and completeness of all paperwork
• Action bounce back replies
• Create and email reminder letters
• Communicate with providers on any issues encountered
• Actioning provider queries
• Register and process submitted surveys

Achievements:

• Trained co- workers in processes to assist in peak periods of work loads
• Improve timely and quick responses to providers
• Identified needs of clients promptly and efficiently
• Demonstrated leadership by making improvements to work processes and helping to train others
• Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and service.

• Mail receipt / collection
• Mail handling and sorting
• Mail mark in
• Processing Return to Sender
• Process correspondence in PIMS and PEGA
• Preparation of capture scanning including: batching, streaming, guillotining and scanning
• Processing of straightforward DAC as per document process
• Data repair and punching
• Escalation of issues to APS4
• Extract, Transform and Load (ETL) – Building Approvals and International Investment Surveys
• Process housekeeping as per documented process
• Assist Despatch when required
• Exposure to Household Survey Operations by attending seminars and training in processing

Achievements:

• Trained co -workers in various data entry activities, as well as mail sorting and processing and scanning / processing live documents
• Contributed to improving mail sorting process so that counts and sorting have improved accuracy eg. Mail is no longer stored.
• This change also enabled mail process stages to occur at the same time, thereby reducing time to sort mail and have live surveys entered and prepared for data entry at a faster time
• Throughout many changes within CEDU, I always adapted to the new norm without any difficulty.

• In conjunction with responsibilities outlined below for Supply Chain Planner, was given additional responsibility for overseeing two departments and 10 staff to ensure the timely production of both departments
• Managed human resources for both departments, including seasonal demands, equipment maintenance, OH&S compliance, production planning and procurement
• Worked collaboratively with Finance and Sales Departments to plan production in line with customer demand.
• This role evolved late in 2017 when I was given the task of taking over the procurement and production planning of the organisation involving transferring existing processes and planning into an ERP software package. This resulted in better transparency for production numbers, stock produced and cost of goods sold, labour allocations, along with timely procurement of raw materials and better management of inventory, stock accuracy and lead times.

• Responsible for generating end to end planning for nursery operations, working closely and supporting management to ensure timely demand planning scheduling and implementation of production orders across the nursery
• Managed all elements of Demand Planning and Inventory for all product categories, ensuring adequate timeframes to meet customer specifications in relation to product quality and delivery
• Worked collaboratively with other business units to improve and deliver accurate, robust and timely forecasts
• Engaged with the Sales, Marketing and Trading units to understand and deliver customer requirements
• Encouraged open, collaborative engagement, communication and information sharing as primary support to upper management and production teams
• Highlighted to management supply chain issues that could adversely affect the business
• Reviewed and collaborated with management approaches to ensure process and systems improvements were regularly explored
• Built solid relationships with suppliers through joint/ collaborative strategies regarding stock levels, peaks and troughs throughout the year, lead times and quality issues
• Upheld Company’s Values, Code of Conduct and complied with Company policies and procedures
• Contributed to management the identification, reporting and control of risks within areas of responsibility

Achievements:

• Implementation of MS AX12 ERP software in the Greenlife Division, that significantly improved processes and traceability for the business
• Trained staff and collaborated with teams on how to resolve difficulties
• Facilitated staff training on the newly implemented system, improving efficiency in stock movements, picking and stock counting.

• Quality assurance of processes
• Worked collaboratively with management to obtain additional business
• Negotiated costs, terms and conditions of purchase contracts with international suppliers
• OH&S risk management, and reporting
• Scheduled and prioritised complex production plans
• Provided direction and leadership to the supply chain team
• Supplier/subcontract performance management

Achievements:

• Inventory reduction of $1M
• Recovery of 94.3% obsolescence cost associated with Camry model 453W run out
• 100% delivery performance resulting in 2013 Supplier Award from Toyota Boshoku Australia Pty Ltd

• Researched, analysed and tracked supplier input costs
• Analysis of complex production plans
• Supported to upper management, particularly in communication with customers and production teams
• Supplier evaluation and selection, as well as monitoring and reporting on supplier performance
• In Full On Time deliveries of raw material to meet production schedules
• Prepared forecasts to management for supplier capacity planning
• Identified, managed and minimised risk in the supply chain
• Identified and achieved savings in procurement costs within $40M budget for raw materials
• Maintained compliance of the purchasing function to the requirements of ISO 9001:2000 and automotive standard

TS169492002

• Provided regular written reports to senior management

Achievements:

• Achieved purchase cost savings between 2006 and 2009 of $630,000
• Negotiated a 12-month contract with a Japanese supplier resulting in a cost saving of $119,600
• Identified, proved and sourced an alternative raw material which saved 40% in unit cost of $308,000 p.a
• Implemented Just In Time delivery with three key suppliers
• Implemented and maintained daily cycle counting to achieve 98% accuracy in stock data
• Established written purchase procedures and work instructions to comply with quality standards ISO 9001:2000.