Dynamic and organized individual with a strong background in customer service and kitchen management. Known for effective team leadership and successful time management, committed to upholding quality service and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier and Barista
Urbanista Ampol
Smeaton Grange
09.2025 - Current
Operated cash registers to process payments for goods and services.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Provided excellent customer service by responding to inquiries quickly and professionally.
Manager and Kitchen Cook
Big Daddy's Burger Bar
Liverpool
08.2013 - Current
Delegated work to staff, setting priorities and goals.
Monitored staff performance and addressed issues.
Followed health and safety standards when handling food items.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Implemented process improvements for kitchen workflow and order management.
Education
Education Responsible of Serving Alcohol
Tactical Training Group
01-2024
Food Handler Basics
Food Authority NSW
09.2024
Certificate III in Hospitality
Hostec International Graduated
01-2010
Bachelor of Science - Hotel And Restaurant Management
HOLY ANGEL UNIVERSITY
PHILIPPINES
03.2005
Skills
Cash handling
Inventory management
Point of sale operation
Food safety compliance
Customer engagement
Customer relationship management
Time management
Positive and professional
Multitasking and organization
Patience and composure
References
References available upon request.
Timeline
Customer Service Cashier and Barista
Urbanista Ampol
09.2025 - Current
Manager and Kitchen Cook
Big Daddy's Burger Bar
08.2013 - Current
Education Responsible of Serving Alcohol
Tactical Training Group
Food Handler Basics
Food Authority NSW
Certificate III in Hospitality
Hostec International Graduated
Bachelor of Science - Hotel And Restaurant Management