Arnold Samau

Service 1324 employers spanning PBI, Rebatable and Full FBT tax types.

Provide highly tailored salary packaging services to clients in relation to the payroll side of salary packaging. At a high level this includes:

- requesting deductions;

- allocating deductions;

- resolving payroll queries for internal and external customers;

- managing employee records;

- configuring and maintaining payroll related employer settings;

- continuous improvement; and

- management of automated processed.

• Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
• Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
• Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
• Assisted with complaint gap analyses and risk assessments.
• Managed, mentored and developed team in delivering best-in-class escalated complaint resolutions.

• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

Provided high level customer service and encouraged all staff to do the same

Oversaw cashflow from beginning of the day till close

Ensured rostering was fairly issued and duties were evenly delegated

Frequented all departments to assist where needed so store operated smoothly