Arogya Kavya Maramreddy
Kalgoorlie,Australia
Summary
Experienced Helpdesk Engineer with expertise in Microsoft Office 365. Dedicated to providing exceptional IT support. Excels in collaborative team environments and consistently improves user satisfaction by utilizing troubleshooting skills and technical support expertise. Demonstrates unwavering attention to detail and commitment to resolving complex technical issues, optimizing network performance, and delivering top-notch user support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk engineer
Copart India Technology centre Pvt Ltd
07.2022 - 02.2024
- Worked extensively with clients to identify and resolve IT-related issues, while also providing technical support and assistance to colleagues
- Installed and configured network devices, managed user accounts, and identified and investigated network issues
- Provided Tier 2 support to users on a variety of technical issues
- Responded to request via email and telephone
- Researched issues to provide the best solution
- Took detailed notes on each issue I address so if escalation is needed the next technician will have as much information as possible
- Provided users with information that will help them prevent the problem from reoccurring
- Conducted remote troubleshooting sessions for faster resolution of technical problems.
- Prioritized high-impact issues, effectively managing time and resources to ensure prompt resolutions.
- Maintained accurate records of client interactions, ensuring efficient communication between support teams.
- Communicated complex technical concepts in simple terms for non-technical users'' understanding.
- Assisted in the development of internal training materials to improve help desk engineer skills.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Collaborated with team members to develop new strategies for improving help desk processes.
- Identified patterns in recurring issues leading to long-term solutions that improved overall system stability.
- Collaborated with outside departments to implement system-wide improvements.
- Monitored system performance to identify potential issues.
Education
Bachelor of science - Mathematics, Statistics and Computer science
St Pious X degree and PG college for women
Nacharam, Hyderabad06.2022
Intermediate - Mathematics, Physics and Chemistry
Telangana state residential school and junior college
Siddipet, Telangana01.2019
SSC (10th Grade) -
St Francis De sales high school
Khammam, Telangana03.2017
Skills
- Microsoft office 365
- Attention to detail
- Hardware support
- Microsoft Active directory
- Ticketing
- Documentation
- Troubleshooting and Diagnostics
- Verbal and written communication
- Technical issues analysis
- System upgrades
- Teamwork and collaboration
Certification
- Excel Skills for Business Essentials
- Provide First Aid
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Limited Working
Timeline
Helpdesk engineer
Copart India Technology centre Pvt Ltd
07.2022 - 02.2024
Bachelor of science - Mathematics, Statistics and Computer science
St Pious X degree and PG college for women
Intermediate - Mathematics, Physics and Chemistry
Telangana state residential school and junior college
SSC (10th Grade) -
St Francis De sales high school