Aroha Terry
Hilbert,WA
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 5 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments.
Overview
25
25
years of professional experience
Work History
Disability Support Worker
Enable
10.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
FB Manager (Housekeeping, Receptionist, Functions Coordinator
The Atrium Hotel Mandurah
07.2018 - 03.2022
- Day to day operations of restaurant
- Scheduling & rostering
- Plan alternative recipes for customers with special dietary needs
- Oversee and supervise the welcoming of customers
- Check food and beverage supplies and place orders when needed
- Process customer complaints patiently
- Monthly reports
- Data entry
- Weekly account keeping
- Attending weekly meetings
- Monthly stocktake
Fundraising Convenor
Cecil Andrews Senior High School
02.2019 - 02.2020
- Organising events
- Stock control of cleaning equipment
- Marketing and research
- Time management
- Scheduling and rostering for event staff
- Cash and money management
Room Attendant, Housekeeping Supervisor and Office Coordinator
AHS Hospitality Rottnest Island & Programmed Rottnest Island
07.2014 - 02.2017
- Cleaning of all internal and external areas of accommodation
- Quality check of all rooms and areas once cleaned
- Stock Monitoring of cleaning equipment
- Provide guidance and support to all cleaning staff
- Overall responsibility for practical organisation of day to day cleaning operations
- Appropriate training of all cleaning staff
- Roster and Daily Run Sheets
- Opera express management
- Respond to ferry bookings
- Respond to all email and phone enquiries
- Conduct daily team meetings
Site Supervisor
Westralian
07.2016 - 11.2016
- Cleaning of all internal and external areas of Shopping complex
- Overall responsibility for practical organisation of day to day cleaning operations
- Monthly Reports
- Site Audits
- Stock Monitoring of cleaning equipment
- Stock Ordering
- Ensure all staff are fully training prior to commencement of employment
- Weekly meetings
- Respond to all email and phone enquiries
- Daily Hand over with afternoon Staff
- Basic training of radio protocol
- Full training with cleaning machines and equipment
Personal Assistant
A&R Scaffolding
02.2009 - 01.2011
- Entry
- Provide administrative support to management
- Processing invoices
- Weekly account keeping
- Drafting correspondence to both internal and external clients
- Attending weekly meetings and take meeting minutes
- Conduct stationary orders and conduct monthly stocktake
- Assist colleagues by arranging both coffee and lunches are delivered to all personnel
- Positions Held
Counter Assistant
Oasis Sports & Recreation
02.2008 - 02.2009
Kitchen Manager, Bar Attendant & Waitress
Laverton & Star n Garter
05.2009 - 03.2010
Kitchen Manager & Domestic Cleaner
Arrow Pearls/ Broome Pearls
01.2007 - 09.2007
Waitress
Beeches Restaurant Terrigal
08.2003 - 01.2007
Head Waitress
Finucane Island Sports and Recreation
05.1998 - 08.2002
Cashier
Chicken Treat South Hedland
05.1999 - 04.2002
Apprentice Chef and Bar Person
Copper Pot Restaurant
03.1998 - 04.2002
Education
High School Diploma -
Hedland Senior High School
South Hedland, WA11.1996
Skills
- Communications and Media
- Occupational Health and Safety
- Household Management
- Team Collaborating
- Conflict Resolution
- Computer Proficiency
- Quality Control
- Managing Reservations and Large Parties
- Calm and Pleasant Demeanor
Timeline
Disability Support Worker
Enable
10.2022 - Current
Fundraising Convenor
Cecil Andrews Senior High School
02.2019 - 02.2020
FB Manager (Housekeeping, Receptionist, Functions Coordinator
The Atrium Hotel Mandurah
07.2018 - 03.2022
Site Supervisor
Westralian
07.2016 - 11.2016
Room Attendant, Housekeeping Supervisor and Office Coordinator
AHS Hospitality Rottnest Island & Programmed Rottnest Island
07.2014 - 02.2017
Kitchen Manager, Bar Attendant & Waitress
Laverton & Star n Garter
05.2009 - 03.2010
Personal Assistant
A&R Scaffolding
02.2009 - 01.2011
Counter Assistant
Oasis Sports & Recreation
02.2008 - 02.2009
Kitchen Manager & Domestic Cleaner
Arrow Pearls/ Broome Pearls
01.2007 - 09.2007
Waitress
Beeches Restaurant Terrigal
08.2003 - 01.2007
Cashier
Chicken Treat South Hedland
05.1999 - 04.2002
Head Waitress
Finucane Island Sports and Recreation
05.1998 - 08.2002
Apprentice Chef and Bar Person
Copper Pot Restaurant
03.1998 - 04.2002
High School Diploma -
Hedland Senior High School
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