Aroha Renee Reweti-Lord
Brisbane,Qld
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
19
19
years of professional experience
Work History
Housing Officer
Department Of Housing
09.2022 - Current
- Pathway Planning, the completion of applications, customer service and the provision of Rent Connect products and services
- Assisting and supporting customers to locate alternative accommodation and tenancies
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
Support Worker
Direct Care Resources
01.2017 - 01.2022
- Assisted in the development of case plans
- Promoted community integration and family access
- Administered meds and reported on Health Plan.
- Engaged with school and social workers to ensure educational needs were met
Practice Manager
Clarity Hearing Aid Solutions
02.2015 - 12.2017
- Led a team of audiologists and administrative staff who serviced various sites in Brisbane as well as regional Qld
- Consulted with healthcare professionals including Ear Nose and Mouth Specialists who supplied Cochlear Implants
- Scheduled surgeries for implants and scheduled all follow appointments for adjustments
- Ensured all consignments with providers such as Phonak, Siemens, Unitron were received for fittings and programed accordingly
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Area Manager
Hearing Australia
01.2008 - 07.2014
- Provided hearing services to pensioners and children; with the development of specialised paediatric services
• Managed and maintained an effective human resources strategy and performance management to achieve the most effective and resource-efficient staff skill mix
• Developed and implemented management policies and procedures to meet the financial aims and objectives of the organisation
Regional Manager
Ministry Of Social Development
01.2005 - 07.2007
- Led several teams within the Eastern Collection Unit where we paid all child care subsidies and recovered overpayments, debt collection of benefit overpayments or fraud, data mined for fraud, managed an Allegation Line as well as a general contact center for Integrity Services
- Budget management recovering a 1.2 million dollar overspend by natural attrition, secondment and transfer to other units and building an Allegation Line
- Staff management of over 100 FT FTEs and 5 Managers
Education
Diploma in Womens Studies
Waikato University
Hamilton NZDiploma in Business Studies
Massey University
Palmerston North NZNational Certificate (Public Sector Leadership Dev
Public Sector Training
Wellington NZNational Certificate (First Line Management Level
Public Sector Training Organisation
Wellington NZDiploma in Community Service
Da V'ange Training Organisation
BrisbaneSkills
- Effective written communication skills as demonstrated in Court and Parole Board Report writing, development of Operation Manuals for Inland Revenue, Policy Development for Ministry of Social Development and Prisoner Reintegration within Corrections, Ministerial Responses, Rent Connect requests for various products
- Strong interpersonal skills and ability to build strong stakeholder relationships by promoting mutual goals and the sharing of knowledge
- Ability to effectively interpret policy and legislation and apply it appropriately
- Able to congruously improve processes where gaps are identified, including the management of budgets through effective forecasting
- Strong team player with a history of strong camaraderie in past and current workplaces at all levels
- Strong leadership skills where I have lead numerous teams and projects including the roll out of Home Detention in NZ as well as the Prisoner Reintegration Program, as well as Remote Hearing Strategies in Regional Qld
Timeline
Housing Officer
Department Of Housing
09.2022 - Current
Support Worker
Direct Care Resources
01.2017 - 01.2022
Practice Manager
Clarity Hearing Aid Solutions
02.2015 - 12.2017
Area Manager
Hearing Australia
01.2008 - 07.2014
Regional Manager
Ministry Of Social Development
01.2005 - 07.2007
Diploma in Womens Studies
Waikato University
Diploma in Business Studies
Massey University
National Certificate (Public Sector Leadership Dev
Public Sector Training
National Certificate (First Line Management Level
Public Sector Training Organisation
Diploma in Community Service
Da V'ange Training Organisation
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