Aroha Rose Monise Punga - Albert
South Hedland,WA
Summary
Accomplished Educational Assistant with a proven track record at Hedland Senior High School, enhancing student achievement and wellbeing through inclusive teaching and effective literacy development. Skilled in fostering positive reinforcement environments and cultural competency, resulting in significant improvements in classroom management and student engagement. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 10 years of related experience. Versed in school standards and strategies to optimize learning for all students. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Enthusiastic , experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Friendly and outgoing focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver.
Overview
7
7
years of professional experience
Work History
Educational Assistant
Hedland Senior High School
07.2024 - Current
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported student learning objectives through personalized and small group assistance.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
Education Assistant
Pukekohe North School
02.2021 - 05.2024
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Supervised students in common areas such as cafeteria, library and playground.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Participated in ongoing professional development opportunities, staying current on the latest teaching strategies and tools available to enhance student success.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Tracked student progress using data-driven assessments, allowing for targeted interventions when necessary.
- Participated in professional development opportunities and attended in-services and seminars.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Served as a mentor for new education assistants, providing guidance on best practices and sharing valuable resources to enhance effectiveness in the role.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
Customer Service Representative
Rebel Sports Pukekohe
08.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Representative
Cash Converters Pukekohe
03.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cook's Assistant
Carls Jnr Pukekohe
04.2019 - 01.2020
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Placed orders to restock items before supplies ran out.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
No Degree - English Maori History Physical Education Cooking
Pukekohe High School
PUKEKOHE 11.2000
Skills
- Teacher Support
- Group and individual instruction
- Homework Assistance
- Literacy development
- Parent-Teacher Communication
- Positive Reinforcement
- Inclusive Teaching
- Cultural Competency
- Curriculum Implementation
- Teaching strategies
- Family Communication
- Outdoor Education
- Secondary Education
Cooking Gardening
i love being outdoors and cooking is my comfort space
Languages
Maori
Professional Working
Timeline
Educational Assistant
Hedland Senior High School
07.2024 - Current
Education Assistant
Pukekohe North School
02.2021 - 05.2024
Cook's Assistant
Carls Jnr Pukekohe
04.2019 - 01.2020
Customer Service Representative
Rebel Sports Pukekohe
08.2018 - 08.2021
Customer Service Representative
Cash Converters Pukekohe
03.2018 - 05.2020
No Degree - English Maori History Physical Education Cooking
Pukekohe High School
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