Aroha Rose Monise Punga - Albert - Youth Program Assistant - Jd Hardie

Work History

Jd Hardie

10.2024 - Current

Explained and enforced rules and regulations of Type program.
Created safe, fun environment for children and teens attending special programs at Type facility.
Assisted with youth development and other recreation programs to improve quality of camper experience.
Assisted supervisor by completing administrative and clerical tasks for program.
Collaborated with other staff members to deliver well-rounded programs that catered to diverse interests and needs.
Provided individualized support for youth facing personal or academic challenges, helping them navigate difficult situations successfully.

Hedland Senior High School

07.2024 - 09.2024

Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
Monitored student classroom and outdoors activities to promote student safety.
Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Supervised students in common areas such as cafeteria, library and playground.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.

Pukekohe North School

06.2021 - 05.2024

Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
Monitored student classroom and outdoors activities to promote student safety.
Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Rebel Sports Pukekohe

05.2018 - 08.2020

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Met and exceeded sales targets consistently, contributing to overall team success.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Cash Converters Pukekohe

02.2019 - 11.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Carls Jnr

07.2018 - 02.2019

Worked with chef to prepare daily food specials and other supplies.
Followed recipes closely for consistent taste, quality and presentation.
Prepared food orders to support waitstaff and other team members.
Worked on salads, desserts and meat preparation to increase kitchen speed.
Placed orders to restock items before supplies ran out.
Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Portioned meals according to recipe specifications, limiting kitchen waste.
Distributed food during busy peak periods to drive customer satisfaction.
Monitored food quality and temperature for safe consumption.