Arohi Kochhar
Melbourne,VIC
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Teamlead
Compare the Market
Melbourne, Vic
03.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Operational Manager
watermark
Docklands, Vic
03.2021 - 01.2022
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Made Rosters, booking of events, talking to clients, and taking deposits hygiene.
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Ensured compliance with safety regulations, industry standards and government laws.
Customer Service Associates
Residential Connections
07.2019 - 02.2020
- Provided training and support to new associates to help provide high-quality customer service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled billing and payment issues following guidelines, resolving disputes properly
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor’s of Commerce -
University of Adelaide
01.2022
O & A level -
University of Adelaide
Skills
- Teamwork
- Complex problem-solving skills
- Accepting responsibilities
- Excellent customer service
- Dedicated work ethics
- Eye for detail and accuracy
- Strong Communication
Additional Information
Can provide references on demand.
Timeline
Customer Service Teamlead
Compare the Market
03.2022 - 02.2024
Operational Manager
watermark
03.2021 - 01.2022
Customer Service Associates
Residential Connections
07.2019 - 02.2020
Bachelor’s of Commerce -
University of Adelaide
O & A level -
University of Adelaide
Similar Profiles
Jasmine HumphreyJasmine Humphrey
Brand Media & Planning Manager at Compare the MarketBrand Media & Planning Manager at Compare the Market
Ryan WaltersRyan Walters
Sales Consultant at Compare The MarketSales Consultant at Compare The Market
Stephen CourtierStephen Courtier
Senior Full-Stack Engineer at Compare the MarketSenior Full-Stack Engineer at Compare the Market
Johnathan BondJohnathan Bond
Sales Consultant at Compare the MarketSales Consultant at Compare the Market
Heather ArthurHeather Arthur
Food Service Worker at Hungry Jack'sFood Service Worker at Hungry Jack's