Brittany Donohue
Westbury,TAS
Summary
My name is Brittany Donohue, i am 25 years old and Married with 2 young children. I have a lot of administrative experience coming from a total of 6 years within the financial industry followed by the past 3 years in child welfare and currently working at the Federal Court of Australia. I have completed many extra activities to better my workplace knowledge and skills, some of those being the following certificates; First aid, Mental Health First aid, Therapeutic Crisis Intervention, Suicide intervention and prevention, Management skills training and youth mental health.
Overview
6
6
years of professional experience
Work History
Court Childrens Services Officer
The Federal Court Of Australia
Launceston, TAS
05.2022 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures including trips interstate to better my personal knowledge and skills.
- Prepared and submitted detailed reports regarding ongoing court procedures and client files.
- Attending to a large volume of administrative duties.
- Work in alignment with the Court Child Experts.
- Strong use of initiative and being a step ahead of all times to ensure smooth court procedures and hearings.
Key Worker/ Manager
CatholicCare Tasmania
Launceston, TAS
11.2021 - 02.2022
- Worked with Children under Child Protection within a therapeutic environment.
- De-escalated dangerous situations
- Managed a small team and created rosters, completed staff feedback meetings and provided constructive criticism to our staff.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
Customer Relationship Officer
Bendigo Bank Deloraine
Deloraine, TAS
01.2019 - 03.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
High School Diploma -
Riverside High School
12.2014
Skills
- Emergency Response Coordination
- Leadership and great teamwork
- File Storage
- Work Coordination
- Payment Processing
- Face to Face Client relationship building
- Excellent phone manner
- Excellent use of initiative
- Punctual and prepared
Timeline
Court Childrens Services Officer
The Federal Court Of Australia
05.2022 - Current
Key Worker/ Manager
CatholicCare Tasmania
11.2021 - 02.2022
Customer Relationship Officer
Bendigo Bank Deloraine
01.2019 - 03.2021
High School Diploma -
Riverside High School