Aron Mifsud

• Preparing project quotations and sales proposals whilst capitalised on upsell opportunities by suggesting best-fit offerings from available company products and services.
• Completing monthly KPI targets and store budgets.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs in regards to product availability and shipment times
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Assisting customers to find innovative solutions to problems using Hyalite products and materials.
• Answered average of 30 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals, whilst promptly investigating and solved customer concerns
• Trained new personnel regarding company operations, policies and services.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Safely load and unload stock pallets via forklift and present items within store.
• Appropriately load and shrink wrap stock pallets for distribution to customers and other branches.
• Store merchandising and stock control.
• Controlled all stock and stock rotations.
• Adherence to Hyalite safety and other policies.
• Accomplishments:
• Demonstrated commitment to customer care and service daily and was given responsibility to handle customer complaints in professional and efficient manner when manager was not present.
• Coordinated and led redesign of store fixtures and fittings.
• Coordinated and led redesign of safe storage within warehouse
• After only 3 weeks within position, proudly received additional responsibility of opening and closing daily in recognition of my performance and professionalism.

• Face to face and telephone sales offering technical support for clients on wide range of company products.
• Store merchandising and stock control.
• Resolving supply issues related to customer orders.
• Managed 15+ incoming calls each day with utmost professionalism and knowledgeable service
• Preparing project quotations and sales proposals.
• Capitalised on upsell opportunities by suggesting best-fit offerings from available company products and services.
• Assisting customers to find innovative solutions to problems using Stratco products and materials.
• Effective liaison between customers and internal departments.
• Safely load and unload customer’s vehicle adhering to Vic Roads policies and procedures.
• Securely wrap stock pallets with plastic shrink wrap for safe transport.

Accomplishments:

• Significantly increased point of sale invoices and built new and returning customer base.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Process 60+ cash deposits and withdrawals to and from accounts promptly, minimising wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Established and maintained rapport with new clients to increase satisfaction and loyalty with friendly customer interactions
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Received loan and utility payments, sending funds to correct destinations.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.

Accomplishments:

• Achieved my goal in first furthering my education, and then sustaining full - time employment.

• Providing friendly customer service and assisting customers with their queries.
• Provided excellent customer care by responding to requests, assisting with product selection and handling customer purchases.
• Welcomed, greeted and assisted guests in high-traffic store.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Scan, process and bag customer’s items.
• Stacking shelves and tidying stock displays.
• Measure and cut curtains and materials for customers

Accomplishments:

• On several occasions, received compliments on my willingness to go extra step to assist customer’s needs.
• Supported senior management in executive decision-making by drafting new store fixture locations and layouts.

• Welcomed, greeted and assisted guests in high-traffic store.
• Providing friendly customer service and assisting customers with their orders.
• Provided excellent customer care by responding to requests, assisting with product selection and handling customer orders.
• Clean preparation areas, cooking surfaces and utensils in commercial kitchen.
• Food quality control with ensuring expiry dates.
• Regulate temperatures of grills and other cooking equipment in commercial kitchen.
• Store food in temperature-controlled facilities.
• Make sure kitchen is hygienic and functional.

Accomplishments:.

• Awarded twice “Cashier” of the week.
• Established great customer service and people skills whilst working in fast-paced environment.