Arooma Noor
Guildford,NSW
Summary
An immaculately presented, polite and assertive sales assistant who is motivated by being a team player with a common goal, and who has extensive experience of retail sales and working towards achieving set goals. Being reliable and organized, I possess the ability and desire to meet and surpass sales targets, with drive, ambition and determination. I like to treat every customer as an individual and have a track record of wowing customers with my friendliness. I am currently looking for a chance to progress a retail career within a fast-paced, forward-thinking and highly successful company.
Overview
5
5
years of professional experience
Work History
Admisitrator in an It Company
Vantagedroid
Sargodha, Pakistan
12.2019 - 05.2023
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Drove innovation with research and adoption of emerging technologies.
- Increased user satisfaction by providing comprehensive IT support and training.
- Enhanced communication across departments with deployment of unified communication platform.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Receptionist & Admin Assistance
Glad Group
08.2024 - Current
- Responsible for scheduling the shifts by carrying out a wide range of tasks, in particular making payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Software Engineering -
University of South Asia
01.2019
Masters in IT - IT
Masters in IT
Sydney, NSW05-2025
Skills
- Sound knowledge of all aspects of safety and hygiene
- Willingness to support other team members
- A desire and ability to deliver quality with consistency
- Extensive experience in a fast paced environment
- A passion for providing excellent quality customer service
- Excellent Microsoft skills
- Basic IT support
- IT maintenance
- Verbal and Written Communications
- Staff Monitoring
- Cultural-sensitivity
- IT Security Management
PERSONAL QUALITIES
Honest, trustworthy and passionate
Work well in a team environment, good listener and approachable
Hardworking, quick learner and excellent computing skills
Adapt easily, excellent communication skills and attention to detail
Fluent in Urdu and Hindi
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Endorsements in software development and mobile applications.
Timeline
Receptionist & Admin Assistance
Glad Group
08.2024 - Current
Admisitrator in an It Company
Vantagedroid
12.2019 - 05.2023
Bachelor of Software Engineering -
University of South Asia
Masters in IT - IT
Masters in IT