Arosh Samaranayake
Marsfield NSW
Summary
Dynamic Customer Service Representative with a proven track record at Viva Energy Australia Pty Ltd, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Viva Energy Australia Pty Ltd
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Applied Finance And Economics - Applied Finance And Economics
Macquarie University
Sydney, NSW03-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Financial Modelling
- Quantitative Analysis
- Econometric Software Proficiency
Certification
CIMA (Certificate In Business Accounting)
Languages
English
Native or Bilingual
Sinhalese
Native or Bilingual
Interests
Financial Market and Investing
Economic Policy and Trends
Timeline
Customer Service Representative
Viva Energy Australia Pty Ltd
09.2024 - Current
Bachelor of Applied Finance And Economics - Applied Finance And Economics
Macquarie University
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