Hi, I’m
AMeri JAY
Narre Warren,Australia
Summary
Well-qualified admin professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
years of professional experience
Work History
Orient Insurance Limited
HR Assistant
10.2014 - 01.2016
Job overview
- Handling job adverts, recruitments and conducting interviews
- Monitoring Attendance, Leave, allowances of the H/O & Branch staff
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Aviva NDB Insurance PLC
Departmental Coordinator - General Insurance
04.2012 - 09.2014
Job overview
- Coordinating the appointments of the Deputy General Manager - General Insurance, Arranging meetings among the Mangers /Heads of the Departments, Organizing Training programs / Events for the staff members
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Preparing presentations for Training Programs, Preparing Meeting Minutes, Preparing Correspondence letters
- Updating the complaints register, Daily maintaining the report on International News
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Third-Party Litigation Administration, Updating the Case Register, Maintaining & Updating the Payment Register, Maintaining Case Files, Coordinating with Panel Lawyers
Life Division of Ceylinco Insurance PLC
Customer Services Executive
03.2010 - 01.2012
Job overview
- Preparing meeting minutes
- Maintaining the daily service level report
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Education
Certificate III in Early Childhood Education and Care (CHC30121)
University Overview
Status: Currently reading
Notary Public
01.2022
Commissioner of Oaths
01.2021
Attorney-at-Law of the Supreme Court of Democratic Socialist Republic of Sri Lanka
01.2021
Apprenticeship at Mallawarachchi Associates
04.2020
Law Entrance Exam at Law College
01.2016
Diploma for English in Legal Studies at Open University
01.2011
GCE Advanced level
01.2009
University Overview
- Logic and Scientific Method
- Political Science
- Business Studies
- English Language
GCE Ordinary level
01.2006
University Overview
- English
- Social studies
- Christianity
- Sinhala Commerce
- BB Science
- English Literature Mathematics
Skills
- Strong decision maker
- Complex problem solver
- Innovative
- Office Administration
- Team Player
- Administrative Skills
- Talent Acquisition
- Generating Reports
- Reliability
- Interpersonal Skills
- Professionalism
- Written Communication
- Professional Demeanor
Languages
English
Sinhala
Tamil
Work Right
PR
References
- Ms. Ayanthi Gurusinghe, Managing Director, Cord 360 (pvt) Ltd & Consultant WTO International Trade Center for National Exports Strategy, +94 77 308 7594, md@cord360.com
- Mr. Sonny De Silva, CPA Director, DS Advisory, No 26, Mason Street, Dandenong, VIC, 97060122, sonny.d@dsagrp.com.au
Training
- Customer Care Training Programme on Objection Handling & Positive Customer Service, 2011
- Global Leadership Summit, 2013, Sri Lanka
Timeline
HR Assistant
Orient Insurance Limited
10.2014 - 01.2016
Departmental Coordinator - General Insurance
Aviva NDB Insurance PLC
04.2012 - 09.2014
Customer Services Executive
Life Division of Ceylinco Insurance PLC
03.2010 - 01.2012
Certificate III in Early Childhood Education and Care (CHC30121)
Notary Public
Commissioner of Oaths
Attorney-at-Law of the Supreme Court of Democratic Socialist Republic of Sri Lanka
Apprenticeship at Mallawarachchi Associates
Law Entrance Exam at Law College
Diploma for English in Legal Studies at Open University
GCE Advanced level
GCE Ordinary level
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