Summary
Work History
Education
Skills
Hobbies and Interests
Training
Work Availability
Work Preference
Timeline
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Arpana Aalam

Arpana Aalam

Gungahlin,ACT

Summary

Dynamic IT Support professional with a proven track record at Professional Corporate PTY LTD, excelling in customer service and problem resolution. Recognized for enhancing customer satisfaction through creative solutions and teamwork. Proficient in Microsoft Word, demonstrating strong organizational skills and a positive attitude in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated University student with a track record of academic excellence looking for work. Intend to develop professional work experience utilizing excellent communication and time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-focused and highly driven Service Cashier with experience processing monetary and credit card transactions and completing and closing service and repair orders and parts transactions for customers. Crafts quality customer experiences and maintains customer satisfaction by answering incoming service calls, scheduling appointments, and making outgoing calls to confirm next day service appointments. Demonstrates strong attention to detail by inspecting every service order for proper completion and filing service records timely and accurately.

Work History

ICT Support Engineer

Professional Corporate PTY LTD
Canberra, ACT
06.2023 - Current
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Collaborated with outside departments to implement system-wide improvements.

Service Cashier

Woolworth Supermarket Neutral Bay
Neutral Bay, NSW
01.2012 - 10.2020
  • Built and maintained productive relationships with employees.
  • Resolved customer complaints promptly and professionally.
  • Answered phone calls to assist customers with questions and orders.
  • Answered phone calls promptly and provided information regarding store hours, location, product availability.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated a cash register to ring up sales transactions quickly and accurately.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained a clean and organized checkout area by stocking supplies.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returns and exchanges according to store policy.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.

IT Support (Fresher) Part Time

International Business Partner
01.2015 - 09.2016
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Developed strong communication and organizational skills through working on group projects.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Office Assistant

Cosmos Engineering College
01.2007 - 02.2009
  • Meeting, greeting and booking appointments for clients
  • Maintaining neat and hygienic work environment
  • Collection of material for mail outs and preparation for posting
  • Maintaining Excel database for saving clients' profile, making appointments and other administrative tasks
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.

Computer Operator

Water Resource Department
03.2003 - 11.2005
  • Company Overview: Nepal Government
  • Typing letters in English and Nepali using Ms Word
  • Preparing tenders using Excel database
  • Presentation using PowerPoint
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Collaborated with other departments to identify and solve software issues.
  • Wrote and updated detailed technical documentation for software applications.
  • Established and maintained relationships with software vendors.

Education

Bachelor - IT (System)

University of Ballarat (Trading Now As Federation University)
Sydney
02.2011 - 11.2015

Bachelor of Business Studies -

Tribhuvan University
Nepal
03.2002 - 04.2005

High School -

Kanchanjunga English Boarding School
Nepal
01.2002

Skills

  • Active listening and excellent written skills as demonstrated through written university assignments and lectures
  • Customer service
  • Enthusiasm and a positive attitude
  • Ability to act autonomously as well perform as part of a team, evidenced through group assignments at University and working as mentioned in my previous work
  • Excellent service skills and physical coordination and ability to work in a flexible schedule
  • Friendly, positive attitude
  • Active listening
  • Organizational skills
  • Customer relations
  • Problem resolution
  • Flexible and adaptable
  • Microsoft Word
  • PPE use
  • Computer skills
  • Decision-making
  • Conflict resolution
  • PPE compliance
  • Basic math

Hobbies and Interests

  • Cooking foods
  • Listening To music

Training

  • Basic First Aid Training
  • Training in occupational health and safety rules.
  • Advance Diploma in computers.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsTeam Building / Company Retreats

Timeline

ICT Support Engineer

Professional Corporate PTY LTD
06.2023 - Current

IT Support (Fresher) Part Time

International Business Partner
01.2015 - 09.2016

Service Cashier

Woolworth Supermarket Neutral Bay
01.2012 - 10.2020

Bachelor - IT (System)

University of Ballarat (Trading Now As Federation University)
02.2011 - 11.2015

Office Assistant

Cosmos Engineering College
01.2007 - 02.2009

Computer Operator

Water Resource Department
03.2003 - 11.2005

Bachelor of Business Studies -

Tribhuvan University
03.2002 - 04.2005

High School -

Kanchanjunga English Boarding School
Arpana Aalam