Arpana Saini
Melbourne,Australia
Summary
Experienced and confident professional with over 5 years of expertise in financial data processing, auditing, analysis, and 2 years in healthcare support. Skilled in financial organization, data entry, and report generation, with a strong focus on accuracy and efficiency. Extensive experience as a Personal Care Assistant (PCA) and current involvement in the nursing profession, bringing compassionate patient care and hands-on clinical skills to the role. Proven ability to deliver exceptional service, build strong client and patient relationships, and contribute to organizational success through meticulous attention to detail and effective communication. Dedicated to enhancing patient outcomes and supporting team goals with a balanced blend of analytical and caregiving expertise.
Overview
11
11
years of professional experience
Work History
Visitor Services Officer
State library of Victoria
Melbourne, VIC
11.2020 - Current
- Greeting tourists warmly.
- Re-shelving the books in the correct order.
- Guiding tourists at different locations within the library.
- Helping people to make bookings on public computers.
- Informing about the lost property to the management.
- Solving customer queries regarding membership and other related inquiries.
Personal Care Assistant
Regis Aged care
Camberwell, VIC
04.2024 - 10.2024
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills, such as personal hygiene tasks.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Customer Service Repr.
News Corp, The Advertiser
Adelaide, SA
06.2022 - 10.2022
- Attending customer's call to solve their queries regarding newspapers, subscriptions of different newspapers
- Helping customers in regards to the delivery of the newspapers and locations where they want newspaper to be delivered
- Escalating the customer's case if needed
- Transferring calls to the other department
- Helping customers with their subscription's payment over the phone
- Guiding customers with the right subscription
Coordinator I
Pan Pacific
Melbourne, VIC
03.2016 - 07.2020
- Working closely with colleagues to ensure a cohesive and efficient work environment
- Participating in training programs and meetings to enhance skills and knowledge related to hospitality industry trends
- Attending phone calls from the front department regarding guests services
- Adhering to health and safety regulations and protocols to ensure a safe environment for guests and staff
- Managing administrations tasks
Assistant Accountant
Priyanka Garg & Co.
India, Haryana
05.2014 - 05.2015
- Set up and improved accounting systems and processes to meet business needs and maximize operational success
- Reconciled company accounts for credit cards, employee expenses and commissions
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Reviewed general ledger entries and assessed accuracy
- Completed financial reports to inform managers and stakeholders
- Evaluated and improved accuracy and completeness of financial records
- Identified management control weaknesses and provided value added suggestions for remediation
- Enhanced audit controls by improving planning and testing processes
- Collected and reported monthly expense variances and explanations
- Cooperated with senior leaders to create operating budgets and initiate financial planning
- Computed BAS owed by applying prescribed rates, laws and regulations
Education
Diploma of Nursing -
Southern Cross Education Institute
Melbourne, VIC10-2024
Advanced diploma - leadership and management
Albright Institute Of Management and Technology
Melbourne, VIC03.2021
Accounting -
Charles Sturt University
Melbourne, VIC12.2017
Computer Science -
Kurukshetra University
12.2012
Skills
- Decision making
- Critical thinking
- Verbal and written communication
- Liaison with stakeholders
- Accounting Software
- Microsoft Office
- Organisation and Prioritisation
- Cultural Sensitivity
- Emergency Preparedness
- Vital signs monitoring
- Basic Life Support
- Diabetes management
- ADL Assistance
- Emergency Response
- Health screening
- Medical Recordkeeping
- Infectious disease control
- Discharge coordination
- IV management
- Wound Care
- Medical assessment
- Care Planning
- EMR Systems
- Electronic Health Records Management
Timeline
Personal Care Assistant
Regis Aged care
04.2024 - 10.2024
Customer Service Repr.
News Corp, The Advertiser
06.2022 - 10.2022
Visitor Services Officer
State library of Victoria
11.2020 - Current
Coordinator I
Pan Pacific
03.2016 - 07.2020
Assistant Accountant
Priyanka Garg & Co.
05.2014 - 05.2015
Diploma of Nursing -
Southern Cross Education Institute
Advanced diploma - leadership and management
Albright Institute Of Management and Technology
Accounting -
Charles Sturt University
Computer Science -
Kurukshetra University
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