ARPANA SAINI
Melbourne,VIC
Summary
Experienced and confident professional with over 5 years of expertise in financial data processing, auditing, analysis, and 2 years in healthcare support. Skilled in financial organization, data entry, and report generation, with a strong focus on accuracy and efficiency. Extensive experience as a Personal Care Assistant (PCA) and current involvement in the nursing profession, bringing compassionate patient care and hands-on clinical skills to the role. Proven ability to deliver exceptional service, build strong client and patient relationships, and contribute to organizational success through meticulous attention to detail and effective communication. Dedicated to enhancing patient outcomes and supporting team goals with a balanced blend of analytical and caregiving expertise.
Overview
11
11
years of professional experience
Work History
Enrolled Nurse
Estia Health Benalla ( Collar Care)
01.2025 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
VISITOR SERVICES OFFICER
State library of Victoria
11.2020 - 01.2025
- Greeting tourists warmly
- Re-shelving the books in the correct order
- Guiding tourists at different locations within the library
- Informing about the lost property to the management
- Helping people to make bookings on public computers
- Solving customer queries regarding membership and other related inquiries
PERSONAL CARE ASSISTANT
Regis Aged care
04.2024 - 10.2024
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting
- Provided companionship to elderly and disabled clients
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status
- Maintained accurate records of client care activities on computerized systems for charting purposes
- Participated in recreational activities with clients such as reading books, playing cards or board games
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations
- Encouraged independence by helping clients develop self-care skills, such as personal hygiene tasks
- Assessed changes in condition or behavior of the client which may require further medical attention
- Reported any observed changes in mental status or physical condition to supervisor immediately
- Collaborated with interdisciplinary team members regarding plan of care for each client
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
CUSTOMER SERVICE REPR.
News Corp, The Advertiser
06.2022 - 10.2022
- Attending customer's call to solve their queries regarding newspapers, subscriptions of different newspapers
- Helping customers in regards to the delivery of the newspapers and locations where they want newspaper to be delivered
- Escalating the customer's case if needed
- Transferring calls to the other department
- Helping customers with their subscription's payment over the phone
- Guiding customers with the right subscription
Coordinator
Pan Pacific
03.2016 - 07.2020
- Working closely with colleagues to ensure a cohesive and efficient work environment
- Participating in training programs and meetings to enhance skills and knowledge related to hospitality industry trends
- Attending phone calls from the front department regarding guests services
- Adhering to health and safety regulations and protocols to ensure a safe environment for guests and staff
- Managing administrations tasks
ASSISTANT ACCOUNTANT
Priyanka Garg & Co.
05.2014 - 05.2015
- Company Overview: India, Haryana
- Set up and improved accounting systems and processes to meet business needs and maximize operational success
- Reconciled company accounts for credit cards, employee expenses and commissions
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Reviewed general ledger entries and assessed accuracy
- Completed financial reports to inform managers and stakeholders
- Evaluated and improved accuracy and completeness of financial records
- Identified management control weaknesses and provided value added suggestions for remediation
- Enhanced audit controls by improving planning and testing processes
- Collected and reported monthly expense variances and explanations
- Cooperated with senior leaders to create operating budgets and initiate financial planning
- Computed BAS owed by applying prescribed rates, laws and regulations
- India, Haryana
Education
Diploma of Nursing -
Southern Cross Education Institute
Melbourne, VIC10.2024
Advanced diploma - leadership and management
Albright Institute Of Management and Technology
Melbourne, VIC03.2021
Accounting -
Charles Sturt University
Melbourne, VIC12.2017
Computer Science -
Kurukshetra University
12.2012
Skills
- Decision making
- ADL Assistance
- Critical thinking
- Emergency Response
- Verbal and written communication
- Health screening
- Liaison with stakeholders
- Medical Recordkeeping
- Accounting Software
- Infectious disease control
- Microsoft Office
- Organisation and Prioritisation
- Cultural Sensitivity
- Emergency Preparedness
- Discharge coordination
- IV management
- Wound Care
- Medical assessment
- Vital signs monitoring
- Basic Life Support
- Diabetes management
- Care Planning
- EMR Systems
- Electronic Health Records Management
- Patient assessment
- Clinical documentation
- Infection control
- Patient education
- Family education
- Wound management
References
Kavita Kumari, RN Mecwacare, 0410825095
Swati Pundeer, Visitor Service Officer, State Library Victoria, 0497091288
Timeline
Enrolled Nurse
Estia Health Benalla ( Collar Care)
01.2025 - Current
PERSONAL CARE ASSISTANT
Regis Aged care
04.2024 - 10.2024
CUSTOMER SERVICE REPR.
News Corp, The Advertiser
06.2022 - 10.2022
VISITOR SERVICES OFFICER
State library of Victoria
11.2020 - 01.2025
Coordinator
Pan Pacific
03.2016 - 07.2020
ASSISTANT ACCOUNTANT
Priyanka Garg & Co.
05.2014 - 05.2015
Advanced diploma - leadership and management
Albright Institute Of Management and Technology
Accounting -
Charles Sturt University
Computer Science -
Kurukshetra University
Diploma of Nursing -
Southern Cross Education Institute
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