ARPANKUMAR DOBARIYA
Cranbourne,VIC
Summary
Experienced retail professional with meticulous attention to detail and relentless pursuit of excellence. Demonstrated success in managing inventory, providing exceptional customer assistance, and ensuring store cleanliness. Recognized for strong ability to collaborate with team members and adapt to ever-changing store demands, highlighting expertise in customer service and sales support.
Overview
2
2
years of professional experience
Work History
Retail - Team Member
BP Petrol Station
04.2023 - 08.2024
- Provide accurate information about products, services, and promotions to customers
- Follow communication procedures, guidelines, and policies
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured a clean and safe environment for customers through regular maintenance tasks.
- Assisted in inventory management, accurately tracking and ordering products as needed.
- Monitored security cameras regularly during shifts, swiftly addressing any suspicious activity or potential safety concerns.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to improve overall productivity and efficiency within the gas station.
Retail Cashier
Officeworks
04.2022 - 05.2023
- Collaborated with team members to achieve sales goals and improve customer satisfaction scores
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Operated POS terminals and cash drawer balancing.
Education
Master of Professional Accounting -
Australian Catholic University
11.2025
Skills
- Effective communication skills, both verbal and written
- Time Management
- Customer Service
- Proficient in Microsoft Excel, Word, and PowerPoint
- Cash Handling Accuracy
- Store maintenance
- Goal-oriented mindset
- Reliability and punctuality
- POS Systems
Availibility
- Able to work on weekdays and weekend
- Able to do 5 to 6 Shift per week
Timeline
Retail - Team Member
BP Petrol Station
04.2023 - 08.2024
Retail Cashier
Officeworks
04.2022 - 05.2023
Master of Professional Accounting -
Australian Catholic University
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