Arpit Choudhary
Melbourne
Summary
Knowledgeable Customer Initialization Specialist with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
8
8
years of professional experience
Work History
Customer Initialization Specialist
Red Energy
03.2020 - Current
- Deliver timely and accurate customer initialisation services which assure the highest levels of data quality and compliance
- Provide specialised support in customer initialisation functions to facilitate one contact resolution and an exceptional customer experience
- Maintain a view of each customer’s status in the customer lifecycle and proactively identify and resolve any data or process issue impacting their account
- Facilitate a high degree of structured, deliberate communication with various internal teams to ensure that processes are effective and customers are fully appraised of any issue or potential issue impacting their account
- Develop strong relationships with external parties to optimise performance in the delivery of data and issue resolution
- Develop and deploy data quality checks which proactively identify data errors and exceptions to assure the highest level of data
- Proactively liaise with external parties to obtain and validate customer data and expedite customer initialisation processes
- Analyse data issues for root causes and work with internal teams and external providers to highlight and resolve any issue
- Take a continuous improvement approach to identify and recommend improvements to processes and systems which assure the integrity and consistency of data, maximise efficiencies and enhance the customer experience
Marketing and Sales Specialist
Red Energy Pty Ltd.
06.2017 - 03.2020
- Establishing healthy relationship with internal and external stakeholders for electricity connection and catering to their requirements across whole Australia for augmenting business.
- Crafting a detailed business plan consisting of: target operating model, marketing plan, business process map and activity list.
- Developing, implementing and executing marketing initiatives and activities for assigned brands including campaigns, events and sponsorships.
- Supporting performance improvement initiatives by adopting new approaches and contributing ideas.
- Supporting business growth and development through the preparation and execution of marketing objectives.
- Contributing a positive and productive working environment by sharing experiences and ideas and building strong relationships with various internal teams.
- Supervising the work of team members and providing feedback and training to improve efficiency and effectiveness.
Assistant Station Manager
Wings for life- World Run
04.2017 - 05.2017
- Directed runners and kept them safe along the route
- Worked closely with staff, assigned group and ensured all information is dispersed in a timely manner
- Supervised three teams of five people to ensure successful completion of project
Education
MBA - Marketing & Human Resource
Charles Sturt University
Melbourne, VIC10-2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Root-cause analysis
- Team collaboration
- Coaching and mentoring
- Risk management
- Problem-solving
Timeline
Customer Initialization Specialist
Red Energy
03.2020 - Current
Marketing and Sales Specialist
Red Energy Pty Ltd.
06.2017 - 03.2020
Assistant Station Manager
Wings for life- World Run
04.2017 - 05.2017
MBA - Marketing & Human Resource
Charles Sturt University
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