Microsoft 365, Microsoft Azure, Intune
Arpit jambusaria
System Administrator
Clayton South
Summary
Dynamic System Administrator with a proven track record at Cookers Bulk OIL, enhancing system reliability through proactive monitoring and effective communication. Skilled in network troubleshooting and emotional intelligence, I successfully reduced downtime and improved user satisfaction by implementing strategic solutions and maintaining optimal system performance.
Overview
3
3
years of professional experience
1
1
Language
Work History
System Administrator
Cookers Bulk OIL
10.2024 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
IT Support Officer
Efiniti Telecommunications
08.2023 - 09.2024
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
IT Support Engineer
Galderma Pharmaceuticals
06.2022 - 08.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Education
Bachelor in IT -
Universal College of Engineering
04.2001 -
Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Microsoft office suite
Desktop applications
Email support
Management
LAN, WAN, WI-FI, TCP/IP
VMWare, Hyper-V, Citrix installation/troubleshooting, Backup management
: Windows 10,10 pro ,11, Server 2019, MacOS
Server 2019
Microsoft 365 Admin Centre (Create user accounts, assign licenses and roles)
Active Directory
Software
Interests
- Gym Workouts
- Video Gaming
- Playing Sports
- Music
Timeline
System Administrator
Cookers Bulk OIL
10.2024 - Current
IT Support Officer
Efiniti Telecommunications
08.2023 - 09.2024
IT Support Engineer
Galderma Pharmaceuticals
06.2022 - 08.2023
Bachelor in IT -
Universal College of Engineering
04.2001 -