Arpit Khurana
Blacktown
Summary
Enthusiastic and technically proficient IT student with hands-on experience in L1/L2 technical support. Currently pursuing a Bachelor of Information Technology with a major in Cyber Security . Eager to contribute to a collaborative and fast-paced IT support environment by applying my troubleshooting skills, networking knowledge, and customer service experience.
Overview
2
2
years of professional experience
Work History
Customer Support Consultant
The Meat and Wine Co
09.2024 - 07.2025
- Enhanced customer satisfaction by efficiently resolving technical issues such as reservations, bookings and providing exceptional support.
- Conducted thorough investigations into complex customer issues which includes card details, restaurant seating suggestions, resulting in faster resolutions and positive outcomes for all parties involved.
- Reduced average call resolution time by implementing effective problem-solving strategies and maintaining a comprehensive knowledge base.
- Implemented feedback from supervisory evaluations to continuously improve performance levels and exceed expectations.
Hardware Technician
BYJU'S
01.2023 - 05.2024
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Collaborated with teams on design reviews and validation testing for different type of components.
- Optimized network functionality by effectively configuring routers, switches, and other network devices.
- Reduced downtime by performing timely maintenance on computer hardware systems.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Science - Cyber Security
Macquarie University
Sydney, NSW12-2027
Skills
- Support & Troubleshooting: Windows 10/11, Active Directory, MS Office 365, Cisco Jabber, Bitlocker, Printers, Laptops, Mobile Devices
- Networking: DHCP, DNS, Subnetting, IP Addressing, LAN/WLAN support, Ethernet configuration
- Remote Tools: TeamViewer, AnyDesk, RDP
- Operating Systems: Windows, macOS, iOS, Android
- Tools & Utilities: SCCM, GP Update, Diagnostic Tools, Jim2
- Soft Skills: Communication, Time Management, Team Collaboration
- Complaint handling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Support Consultant
The Meat and Wine Co
09.2024 - 07.2025
Hardware Technician
BYJU'S
01.2023 - 05.2024
Associate of Science - Cyber Security
Macquarie University
Similar Profiles
AIREEN SUSTIVERIOAIREEN SUSTIVERIO
Front of House Wait Staff Member at MEAT AND WINE CO.Front of House Wait Staff Member at MEAT AND WINE CO.
RABITA BHARATIRABITA BHARATI
WAITRESS at MEAT AND WINE CO CANBERRAWAITRESS at MEAT AND WINE CO CANBERRA
Bikramjit SinghBikramjit Singh
Line Cook at The Meat and Wine Co.Line Cook at The Meat and Wine Co.
Raike HohaiaRaike Hohaia
Online Reseller of Furniture at Family BusinessOnline Reseller of Furniture at Family Business
Manjinder Pal KaurManjinder Pal Kaur
Customer Service Cashier at Family BusinessCustomer Service Cashier at Family Business