Arpit Tilak

• Leadership management to various Telstra retail outlets with small teams to large teams of 15+ members over period of over 6 years delivering growth in EBITDA and NPS across all stores.
• Created, managed and executed monthly & quarterly business plan with focus on business reporting analysis, forecasting revenue and labour.
• Weekly and monthly analysis of data to review areas of opportunity and directing leadership team to deliver growth in these through coaching and actions creation.
• Built fully autonomous teams across all stores and areas managed through focus on delegation, analysis & forecasting, business planning and focus on operating rhythms.
• Delivered ongoing leadership development to strengthen regional bench strength of leaders through next role readiness conversations, development plan creations and performance reviews.
• Actively participated in local area marketing campaigns with communication with key stakeholders across marketing teams and local communities.
• Participated in recruitment and hiring process with strong focus on communicating and instilling strong company vision and values.
• Area manager role carried out managing a multi-site area with excess of 60 team members with management of each business manager controlling business expenses and delivering record EBITDA across each individual store and on area level.
• Achieved best team culture at national level with lowest voluntary turnover at almost 0% for over 1 year rolling through focus on team development with dedication on sales, R&R and next role readiness coaching.

• Personal software and design business with key participation in client liaison, project scoping, requirements building, designing and developing of web based and digital content.
• Managed projects start to finish for small to medium sized businesses working along with business owners and offshore remote development team for large scale projects.
• Projects involved graphic design, web development, UI/UX designing, 3D industrial product designs and engineering drawings along with managing digital marketing campaigns for various businesses.
• Experience in ERP systems, Ecommerce Platforms (Shopify, WooCommerce) and CMS platforms.
• Experienced in Agile working environments and software version control.

• Uganda based Fintech start-up working on low cost-efficient cross country and local digital payments, card issuance and neo-banking services
• Led all aspects of founding team building, market research, go to market strategies and investor relations
• Formulated company’s vision, goals & objectives, development of business model and operations along with launch planning
• Developed company branding including logo, digital and physical marketing collateral along with full design system for company based on local market research
• Spearheaded user research, web wireframes, UI designs, prototyping and developed mobile application with technical co-founder.

Skills/Software Utilised: Reach Native, Figma, Adobe Illustrator, Slack, GitHub, AWS, GraphQL

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Increased and achieved best NPS in Region with attention to detail and building customer relations.
• Involved in nationwide 'A Team' visiting various stores to assist with sales coaching and best practice sharing to drive growth in individual performance in sales and customer advocacy.

• Transformed business operations structure from paper based to a fully digital system to drive efficiency, quality reporting to enable business performance tracking.
• Introduced KPIs and Rewards & Recognition structure to drive employee engagement and uplift sales performance with annualised year on year growth exceeding 10%.
• Actively participated in monthly forecasting, recruitment, training and KPI management.
• Procurement management along with relationship building with key suppliers and customers.