Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Arpitha Pannalkar

Arpitha Pannalkar

Melbourne,VIC

Summary

Dynamic and versatile Project Management Professional with over a decade of comprehensive experience spanning diverse industries and domains. With Seven years of tenure in Melbourne and five years in India, I have honed my skills across sectors including Energy, Supply Chain, Fintech (Banking), Healthcare, and Non-Profit organizations.

Throughout my career, I have successfully managed a wide array of projects, from resolving incidents between technical teams and stakeholders to overseeing Data Centre projects of varying sizes and complexities. My experience extends to managing healthcare programs in the medical insurance sector and scheduling programs for non-profit organizations.

In addition to my roles as a Project Manager/Coordinator and Program Scheduler, I have excelled as a Senior Business Analyst, Scrum Master in the oil and gas sector, and even as a Sales Representative. My diverse background has equipped me with the ability to build strong relationships with stakeholders and deliver business outcomes using established methodologies.

I thrive in management roles that demand rigor, dedication, and a focus on delivering results. With strong mentoring skills, I am capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in virtual environments. My multitasking abilities enable me to handle diverse managerial and IT duties effectively, ensuring project success within scope, time, and budget constraints. I am resourceful, innovative, and flexible, working in conjunction with both Business and IT partners to deliver high-quality products.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager

Tally Group
04.2024 - Current
  • Led transformation projects for energy clients adopting a SaaS Billing platform.
  • Serving as the primary liaison between client stakeholders and internal teams. Facilitated discovery sessions to uncover root causes and co-design scalable solutions.
  • Working closely with Devs, QA's, Solution Architects, Product owners.
  • Managed delivery domains such as billing, finance, and communications, defining MVPs, timelines, and success metrics.
  • Collaborated across product, engineering, and operational teams to efficiently deliver roadmap outcomes.
  • Utilized SQL and analytics tools to explore data issues and guide decisions. Produced clear documentation, including vision briefs, user journeys, and status updates, ensuring alignment and clarity.
  • Coached junior delivery leads and promoted best practices, fostering a customer-first, agile, and iterative culture.

Project Manager( Full Time)

Energy Locals
09.2023 - 03.2024
  • Hybrid Methodology
  • Dynamic and results-oriented Project Manager with experience in leading transformation initiatives in the energy sector.
  • Demonstrated success in developing and implementing comprehensive project plans to drive organisational change and achieve strategic objectives.
  • Skilled in coordinating cross-functional teams and stakeholders to ensure alignment and collaboration throughout project execution.
  • Proven ability to manage project scope, schedule, budget, and resources to deliver successful outcomes within established timelines and budget constraints.
  • Strong leadership, communication, and problem-solving skills, with a track record of driving continuous improvement and fostering innovation.
  • Ensure compliance with relevant regulations, industry standards, and organizational policies.
  • Foster a culture of innovation and agility to adapt to evolving market trends and customer needs.
  • Proficiency in project management software and tools (e.g., Microsoft Project, Jira, Asana).
  • Knowledge of energy industry trends, technologies, and regulatory frameworks.

Senior Consultant( Full Time)

PWC
10.2021 - 05.2023


  • Client : SHELL ( Agile Data science Project Using AI in supply chain domain- downstream application development)- Senior business Analyst/Scrum Master
  • Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Identify ways to increase adoption and customer satisfaction
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
  • Meet with project team regularly to review project deliverables and deadlines
  • Support system conversions, upgrades, enhancements
  • Data analysis –proficiency with SQL, Microsoft Excel
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives. Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction, quality, and performance Oversee multiple project teams, ensuring program goals are reached
  • Plan time and SDLC tasks for preparation of versions and releases according to Project Roadmap, Manage development iterations; Coach and sync development team; Report on time/efforts and delivered features; Ensure efficient communication between team and Product Owner.

Project Manager( Full Time)

Crediwatch
12.2020 - 09.2021
  • Hybrid Fin tech Project - This role had overall responsibility for infrastructure/network projects from initiation right through to implementation. Working within the Project team reporting, Managing vendors & partner relationships. Managing a team of resources from across the business to realize implementation through to delivery.
  • To proactively monitor overall project progress, resolving risks and issues and initiating corrective action plans as appropriate. To act as the central point of liaison, communications and coordination between technical teams and other stakeholders throughout the project lifecycle.
  • To maintain overall control and accountability for the schedule and the delivery of expected deliverables. To actively manage scope changes and the impact to the overall plan. To demonstrate knowledge of the underlying technology stack and supported/related business area.
  • Proactively identify issues, risks, dependencies and assumptions to ensure accurate planning. Ability to manage multiple work streams with many moving dependencies.
  • Work with department managers to allocate adequate resources. Work closely with teams across the business - IT, Operations, BI, Network, Product, Mediation, Online, Pricing & Proposition, Business Development & Marketing, Customer Services.
  • Experience in management of application development projects, stakeholder engagements from requirements analysis through development, testing and delivery.

Program Scheduler(Full Time)

Uniting Vic Tas
09.2018 - 10.2020
  • Waterfall Methodology
  • Facilitated overall management of the timelines of the Program's Projects.
  • Provided support for grant making programs and community engagement activity of the Foundation as well as provide support for the Board of Directors. This included assistance in the proposal submission and review process, grants management, and support of the Board of Directors.
  • Identified Potential gaps or obstacles that may compromise the success of projects and present appropriate strategies to overcome barriers and provide governance over project- related scheduling and resource decisions.
  • Maintaining Schedule Dependencies, Milestones and highlight impact to critical path. Scheduling and communicating activities to support workers and updating records to reflect the work carried out.
  • Assisted in communication regarding the Foundation’s grants program including guidelines and procedures.
  • Assisted in intake, screening, and review of proposals.
  • Assisted in conducting site visits during the proposal review process and conducting visits to nonprofit grant partners to learn about the progress of funded projects.
  • Assisted in drafting proposal summaries and reports that track proposal submissions and review process
  • Creating and Maintain Program Plans and present to Program and Executive committees, Maintain related documents and systems.
  • Establishing Processes to receive regular updates to the Work stream schedules and incorporate into Master Schedule.
  • Assisting in the planning and cost resource implications, coordinate inter-project dependencies including equipment and resource allocation.
  • Preparing Schedule status reporting and assist in validating and tracking project delivery activities, prepare and issue proposal and preliminary schedule information. Suggested management of risks affecting project loss, costs,schedules and client relations. Effective change management process, procedures and systems was followed to reduce constraints and suggesting alternative courses of action ir recovery on slipped schedules.

Lead Project Coordinator (Casual)

Metro
01.2019 - 01.2020
  • Facilitated communication between departments to enhance project success.
  • Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules to ensure passengers are informed about the current changes during disruption.
  • Customer relationship management (CRM)

Project Management Consultant(Full Time)

Medibank Pte
02.2017 - 10.2018
  • Hybrid / Waterfall Methodoly
  • Development of Knowledge management-based system ensuring that Program Policies and programs are revised to incorporate best practices and proactively identify and resolve key issues that have required past remediation.
  • Ensuring program wide consistency and compliance across regions from a benefits alignment perspective. Responsible and accountable for leveraging the applicable components of the Product Development and Management Process (PDMP) and Comprehensive Delivery Process (CDP).
  • To ensure the process is current and aligned with what it takes to develop and manage products (Policies) in the current environment.
  • Ensuring program wide consistency and compliance across regions from a benefits alignment perspective( responsible for assessment of hospital and medical claims and proposal for revised policies and inclusion of best benefit policies in order to retain current contracts with hospital and medical providers and enhancement of policies for procuring new contracts/agreements).
  • Creation and management of a program or portfolio of products, a product line, related services as appropriate in order to ensure that metrics are established(example of success metrics include financial targets, membership targets, customer expectations, market requirements, internal performance metrics).
  • Act as an advocate for the user experience in an online design development and management process requiring experience with techniques for exploring and validating the user's needs as well as the business needs alongside building user insights into all phases of the process.
  • Led activities and programs to ensure that product agenda goals are achieved and projects and ideas move through the governance stage/gate decision process and act as a subject matter expert in consulting, operations, marketing, health plan administration, claims processing, and billing operations.
  • Incorporated and communicated team activities and updates relating to all life cycle management activities including project Performance and tracking and reporting, product performance, evaluation and enhancement planning and product Retirement.
  • Managed cross functional teams, to ensure product initiatives have been met and have delivered value outlined in the business case, made presentations to pitch in ideas to sponsors, senior leaders to maintain vendor relationships, including network management and held stakeholder meetings to validate and celebrate the success of new policies implemented and made sure to update the lesson learned register with feed backs for any improvisation or take in customer feed back.

Program Services Coordinator(Part Time)

CPM Australia
01.2016 - 12.2016
  • Organized Scheduling for School care facilities, Assessments based on government rebates. Software equipped: CRM and Sales Force.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Implemented strategies to increase program effectiveness.
  • Oversaw administrative functions including appointment scheduling, payroll and financial reimbursement of expenditures.

Project Sales Coordinator(Part Time)

GTRS Recruitment
09.2015 - 04.2016
  • Promotion of educational programme for VET-FEE HELP (Government Program).
  • Trained new sales representatives on sales strategies and processes to reduce process gaps.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Owned all aspects of sales planning, development, and team and account management.

Project Sales Engineer(Part-Time)

GMG Marketing
10.2015 - 12.2015
  • Carried out an extensive NBN pilot project all over Victoria.
  • Face-to-face promotion for Belong broadband connection (Telstra product).
  • Analyzed marketing data, including market trends, competitor performance and product strengths.
  • Managed technical integration, systems engineering program management, customer support and program management.

Project Sales Engineer(Part Time)

AGL
08.2015 - 10.2015
  • Promotion of AGL products for electricity and power direct services.
  • Liaised with assigned accounts to foster relationship development.
  • Identified and supported resale opportunities to achieve sales plans.

Delivery Engineer(Full Time)

Thomson Reuters,
08.2014 - 07.2015
  • Managing Data Center Infrastructure Deployments on behalf of Thomson Reuters Business Units.
  • Reducing Time- to- Market for the business units who rely on Data Center Operations for their Infrastructure needs, mitigating usage of power and avoiding humongous operational expense.
  • Desired Outcome: Identifying Opportunities to optimize or improve current processes and use of technology across various regions in DCO.
  • Responsible for analyzing business requirements which includes liaising with Solution Architect and Solution Designer to create High Level Design Servers and decommission unused legacy servers with low cost and High Quality. Hands on experience in Logical decommission of servers by executing commands on different operating systems like Windows,Linux,Solaris.
  • Part of a Pilot project for capturing Initial Requirements from the Business Unit to design IT architecture for Remote Infrastructure Management for Offshore Management Center.
  • Responsible and Accountable for the coordinated management of Multiple IT infrastructure directed towards strategic business and organisational objectives and single point of contact with global proximity services team across USA,UK,Hong Kong, Singapore to decommission the unused legacy servers.
  • Providing Project support, BAU support and software support and coordinate for the delivery of various build projects based on requirements. Developed Status Reports, cost estimates and resource plans for the projects which were presented to Program manager and Stakeholders to seek further approval.
  • Led teams across broad technical, financial and business disciplines, focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with desired results.Taking active part in implementing KANBAN methodology across the DCO business function. Implementing KAIZEN principles and updating lessons learned register for future projects.

Lead Technical Support Engineer(Full Time)

IBM
06.2013 - 06.2014
  • Performed ITSM services for British Petroleum (UK).
  • Initiated service improvement plans across relationships.
  • Monitored effectiveness of service improvements.
  • Develop methodologies and framework for process improvements.
  • Examined change management strategies and ensured adherence to SLA.

Business Development Manager(Part Time)

Kelsa Law Firm
01.2011 - 01.2012
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Reached out to potential customers via telephone, email and in-person inquiries.

Event Management Intern(Part Time)

Host India Company
06.2007 - 06.2008
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

Education

Master of Science - Engineering Management

Swinburne Institute Of Technology

Bachelor of Science - Electrical and Electronics Engineering

BNMIT (VTU)

Skills

  • Teamwork,Servant-Leasdership,Organisational Skills,Integrative and Learning Skills,Analytical/Problem Solving, Service Desk Management, Problem management, Incident management, Data centre operations, IT operations, ITIL, Change management
  • Computer and Technical Skills: SQL, Python, Rails On ruby, C, C ,Azure Data lake, Azure data Factory, ETL related Technologies,CI - CD, Machine Learning, AI data Projects,Mac OS, Windows 10, Citrix, SAP systems, Kanban, CRM Software, MS office, GANTT CHARTS,JIRA, Power BI, Power Apps, Power Automate
  • Risk Management, Cost Control, Conflict Resolution, Agile and Waterfall methodology, PRINCE 2 principles, SCRUM- basics, advanced, Strategic thinking, Business Analysis, Client Relationship Management, Cross functional Coordination, Priority Incident Management Multitasking, Tableau basics, Lean Principles
  • Agile Methodology,Business Analysis,Business Development,Business Accumen,Finance Fundamentals
  • Problem-solving,Procurement,Project ManagementTechnical Suppor,Conflict Resolution,Client Management,Cost Control,CRM,Decision Making,Due Dillegence
  • Microsoft Azure,Amazon Web Services,kaizen Principles,SAP ERP,Salesforce,HP service Now
  • Strategic Planning,Safety and compliance,Software Development Lifecycle,Change Control Processes, Human Factors Engineering, Asset Management, Technology ManagementProject Scheduling,SCRUM,six Sigma,Research designQuality Control,Mergers and acquisitions knowledge, Relationship Management

Certification

  • ITIL-IBM

  • Chief Fire warden Training(MFB)

  • Certified Occupational Health and Safety Representative(victoria chamber of commerce)

  • CSM (Certified Scrum Master)

  • PMP Aspirant ( Project Management Professional)

  • IS027001(Lead Implementer Information Security )

  • SHELL AI award( Apps and Automation)

Timeline

Project Manager

Tally Group
04.2024 - Current

Project Manager( Full Time)

Energy Locals
09.2023 - 03.2024

Senior Consultant( Full Time)

PWC
10.2021 - 05.2023

Project Manager( Full Time)

Crediwatch
12.2020 - 09.2021

Lead Project Coordinator (Casual)

Metro
01.2019 - 01.2020

Program Scheduler(Full Time)

Uniting Vic Tas
09.2018 - 10.2020

Project Management Consultant(Full Time)

Medibank Pte
02.2017 - 10.2018

Program Services Coordinator(Part Time)

CPM Australia
01.2016 - 12.2016

Project Sales Engineer(Part-Time)

GMG Marketing
10.2015 - 12.2015

Project Sales Coordinator(Part Time)

GTRS Recruitment
09.2015 - 04.2016

Project Sales Engineer(Part Time)

AGL
08.2015 - 10.2015

Delivery Engineer(Full Time)

Thomson Reuters,
08.2014 - 07.2015

Lead Technical Support Engineer(Full Time)

IBM
06.2013 - 06.2014

Business Development Manager(Part Time)

Kelsa Law Firm
01.2011 - 01.2012

Event Management Intern(Part Time)

Host India Company
06.2007 - 06.2008

Bachelor of Science - Electrical and Electronics Engineering

BNMIT (VTU)

Master of Science - Engineering Management

Swinburne Institute Of Technology

Similar Profiles

CREATE PROFILE
Arpitha Pannalkar