Arran Moncrieff
West Wallsend,NSW
Summary
I have a background as an encouraging caseworker, assistant manager and trainer. I am an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact young people and the caseworkers managing those young people. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders both Government and Non-Government in a dynamic, fast-paced settings. I am resourceful offering history of success coordinating and monitoring operations across various departments. I am a proven effective leader and problem-solver dedicated to streamlining support for young people and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services to the young people of NSW and their families.
Overview
23
23
years of professional experience
Work History
Acting Assistant Manager
Youth Justice Newcastle
01.2021 - 01.2021
- Coaching and mentoring new Youth Justice caseworker on secondment from FaCS
- Ongoing support and WHS procedures to multiple Youth Justice Convenors during COVID-19
- Proofreading and approving reports prepared by caseworkers for Children’s Courts.
Acting HR Advisor Youth Justice Convenor trainer
Youth Justice Operational Training and Development Unit
01.2020 - 01.2021
- Developing and devising the YASMAR Connect portal and shared mailbox to be used by the YASMAR community Team to organise the online training programs via Microsoft TEAMS
- Amending current Community Case Worker training packages so they can be delivered on Microsoft TEAMS
- Developing interactive YLSCMI-AA training programs and other interactive programs within XROADS
- Developing an interactive PDF for the CHART program, so community caseworkers working remotely can still deliver programs to young people using their laptops or phones
- Successfully adapted and delivered 4-day training and assessment programme from a face to face to online
- Providing ongoing development and support to staff in online training and technical support.
Acting Assistant Manager YJC
Youth Justice Gosford
01.2019 - 01.2020
- Coaching and mentoring three new temporary Youth Justice caseworkers
- Coaching and mentoring 10 Youth Justice Convenors
- Providing support to other managers and staff
- Proofreading and approving reports prepared by caseworkers for Children’s Courts
- Planning, implementing, and reviewing mandatory training for Youth Justice Convenors
- Representing the organisation at external meetings such as monthly police meetings, Family and Community Services (FaCS) and non-Government organisations.
Acting HR Advisor Youth Justice Convenor trainer
Youth Justice Operational Training and Development Unit
01.2019 - 01.2020
- Evaluating previous training packages and making the necessary changes to suit a changing Youth Justice work force
- Developing new assessments and tasks in consultation with convenors who have previously completed the training for the purpose of improving the training and making it relevant to the type(s) of work and clients Convenors are going to be working with
- Researching and literature reviewing relevant evidence relating to the topic of Youth Justice Conferencing and devising a training package that emulates the changing landscape of Youth Justice in NSW
- Developing an online evaluation survey
- Travelling throughout the state training and accessing people who are going to essentially be working in the capacity as a contractor to Youth Justice
- Identifying a candidate’s strengths and weaknesses and needing to have difficult conversations with applicants who are not able to adequately demonstrate all the skills it takes to be a Convenor with Youth Justice NSW
- Providing a detailed feedback form and copies of the participant evolutions forms to the Assistant Managers who will be managing each of the Convenors.
Juvenile Justice caseworker
Juvenile Justice Gosford
01.2015 - 01.2019
- Completing comprehensive psychosocial assessments on young people charged with an offence before the Children’s Court NSW
- Supervising Young People on a variety of Court orders which were imposed by Children’s Court NSW, District Court NSW, and Supreme Court NSW
- Devising intervention and case plans which specifically target the offending behaviour of young people on supervised orders
- Attending court in the capacity of the Bail Intake officer, providing support and interventions to young people and their families most of whom have had limited contact with the criminal justice system
- Community Service Order Coordinator – I was responsible for the safe delivery of court-imposed community service orders
- Making sure that sessional supervisors had the correct PPE and followed WHS procedures when out in the community with young people
- I was also responsible for updating and maintaining community partnerships both local Government and Non-Government organisations so extra activities could be provided to young people on Community Service Orders
- From a caseworker perspective I have extensive knowledge in working with young people who sexually offend, I have completed numerous reports for both Children’s Court and the District Courts of NSW
- This was from previous role as a Generalist Counsellor and completing the Sex Offender Program (SOP) training.
Generalist Counsellor
Juvenile Justice Gosford
01.2011 - 01.2015
- Providing therapeutic intervention to young people on Court orders
- Providing casework support to Juvenile Justice Officers
- Providing counselling and case plans to young people in supervised Court orders.
Storeman
Big W Jesmond
01.1998 - 01.2017
- The receipt and dispatch of thousands of dollars of merchant goods daily
- Unloading goods from semi-trailers and accurate recording of invoices
- Serving customers
- Organising home deliveries and parcel pick ups.
Education
Bachelor’s Degree Social Work (BASWRK) -
University of Newcastle
01.2010
Skills
- Task Delegation
- Coaching and Mentoring
- Costumer Service
- Employee Performance Evaluations
Professional Referees
Damian Baker Area Manager Newcastle
E damian.baker2@dcj.nsw.gov.au
M 0421 610 782
Eti Filipo (Acting) Assistant Manager
E eti.filipo@dcj.nsw.gov.au
M 0421 616 866
Professional Registrations
Australian Association of Social Workers (AASW), 440171, 2013, Current
Hobbies and Interests
- Science and Technology
- Theatre and Arts
- Modern History
- Popular Culture
Timeline
Acting Assistant Manager
Youth Justice Newcastle
01.2021 - 01.2021
Acting HR Advisor Youth Justice Convenor trainer
Youth Justice Operational Training and Development Unit
01.2020 - 01.2021
Acting Assistant Manager YJC
Youth Justice Gosford
01.2019 - 01.2020
Acting HR Advisor Youth Justice Convenor trainer
Youth Justice Operational Training and Development Unit
01.2019 - 01.2020
Juvenile Justice caseworker
Juvenile Justice Gosford
01.2015 - 01.2019
Generalist Counsellor
Juvenile Justice Gosford
01.2011 - 01.2015
Storeman
Big W Jesmond
01.1998 - 01.2017
Bachelor’s Degree Social Work (BASWRK) -
University of Newcastle
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