Arran Williams
Clayton,VIC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. I also make a mean coffee.
Overview
11
11
years of professional experience
1
1
Certification
Work History
On-site technician
Thomas Carr College
11.2022 - 02.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Installed, modified, and repaired software and hardware to resolve technical issues
Apple Customer Technical Service Officer
CentreCom
02.2021 - 11.2022
- Performed tests of functionality, security, and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed, modified, and repaired software and hardware to resolve technical issues.
University Yoga Instructor
Monash Sport, Monash
10.2015 - 01.2021
- Managed time efficiently in order to complete all tasks within deadlines.
IT Support Consultant
Monash eSolutions
04.2020 - 07.2020
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to level 2 technical support needs.
Contracted Sales Consultant
JB Hifi
10.2019 - 12.2019
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Barista / Social Media Manager
Hej Coffee
01.2013 - 01.2014
Bookkeeper and Agriculture Specialist
Buddhist Retreat House
01.2012 - 01.2013
- Reported financial data and updated financial records in ledgers and journals.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled and corrected issues with financial records.
Education
Damlin College
2012
Diploma - Design
Kensington Chelsea College
London, England10.2008
A” Level/VCE -
Kingsway College
10.2006
Skills
- Configuring Devices
- Tracking and Documentation
- Help Desk Support
- LAN and WAN Assessment
- Apple IOS
- Microsoft Certification
- Application Support
- Computer Workstation Setup
- Hardware Repair
- IT Service Management (ITSM) Oversight
Additional Information
- LEGAL/VISA STATUS , AU Resident, AU drivers license.
Certification
- Certified Mac technician, Apple - eternal
- Microsoft Certified, HP - Eternal
Timeline
On-site technician
Thomas Carr College
11.2022 - 02.2023
Apple Customer Technical Service Officer
CentreCom
02.2021 - 11.2022
IT Support Consultant
Monash eSolutions
04.2020 - 07.2020
Contracted Sales Consultant
JB Hifi
10.2019 - 12.2019
University Yoga Instructor
Monash Sport, Monash
10.2015 - 01.2021
Barista / Social Media Manager
Hej Coffee
01.2013 - 01.2014
Bookkeeper and Agriculture Specialist
Buddhist Retreat House
01.2012 - 01.2013
Damlin College
Diploma - Design
Kensington Chelsea College
A” Level/VCE -
Kingsway College
- Certified Mac technician, Apple - eternal
- Microsoft Certified, HP - Eternal
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