Summary
Overview
Work History
Education
Skills
References
Timeline
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Arravinthan Palanisamy

Summary

An ambitious and results-driven professional with extensive experience in retail management, eager to leverage leadership skills and operational expertise in a Business Support Manager role. Committed to driving improvements in site profitability through meticulous management of Profit & Loss (P&L) statements and leading key initiatives such as the Just 5 More Customer Conversions program, Shop Sales, Wastage and Shrinkage figures, Inventory Management (Stockless Storerooms initiative). Dedicated to implementing best practices, optimizing operational efficiencies, and delivering exceptional customer service across multiple sites to contribute to Ampol's ongoing success.

Overview

19
19
years of professional experience

Work History

Retail Compliance Auditor

Ampol Retail Pty Ltd.
02.2023 - Current
  • Conducts comprehensive audits across multiple retail sites each week, ensuring compliance with company policies, safety regulations, and operational standards
  • Reviews and analyses key metrics and processes to identify areas for improvement, ensuring that all sites operate efficiently and effectively
  • Collaborates closely with site managers and business managers to implement corrective actions and drive continuous improvement across the network
  • Recognized as the first person in the RMV to receive the highest number of feedback entries, consistently earning the best feedback from peers and managers
  • Received a recognition company wide in December for exceptional work ethics, earning high praise and respect from store managers across multiple sites
  • Instrumental in changing the RMV's approach to compliance and operations, leading to more effective and streamlined processes
  • Played a pivotal role in training and coaching store managers and business managers on key learnings and opportunities identified during the RMV process, driving continuous improvement across the retail network.

Site Manager

Ampol Retail Pty Ltd.
11.2019 - 02.2023
  • Successfully managed dual-sites, focusing on delivering best-in-class shop presentation, and driving sales to meet and exceed targets
  • Collaborated closely with Area Sales Managers (ASMs) and high-performing team members (TMs) to ensure smooth operations across multiple sites
  • Leveraged Power BI tools for detailed monthly Profit & Loss (P&L) analysis, driving data-driven decisions and strategies
  • Employed SWOT analysis to identify opportunities for improvement and set achievable targets in collaboration with the team
  • Provided consistent support and challenges to team members, fostering a culture of continuous improvement and high performance
  • Led internal audits to showcase commercial acumen and ensure compliance with company standards
  • Spearheaded the transition from franchise to company-maintained stores, including the successful rebranding from Caltex Starmart to Ampol Retail Stores
  • Prioritized the safety and well-being of team members while ensuring operational excellence through effective stock management, ordering, and promotion planning
  • Key Achievements: Led successful rebranding and operational transitions, demonstrating strong leadership in change management
  • Drove significant improvements in site profitability through meticulous P&L management and operational enhancements.

Store Manager

Coles Express
04.2008 - 11.2019
  • Oversaw all aspects of store operations across multiple high-profile sites, achieving and surpassing sales budgets by 10%
  • Played a pivotal role in the Fresh Transformation project, collaborating with the Credo Team to deliver high-quality fresh produce to customers
  • Consistently delivered exceptional customer service, maintaining high standards of safety and compliance
  • Excelled in training and developing team members, contributing to the overall success and efficiency of store operations
  • Key Achievements: Recognized for outstanding performance, achieving 11/12 Express Extra targets at CEXP Mentone and being rewarded at the Managers Forum.

Marketing Manager

The Gemtrans Engineering Co.
12.2005 - 02.2008
  • Successfully increased sales by 20.08% in 2006 and 41.86% in 2007 by effectively marketing high-temperature conveyor belts to garment factories
  • Developed strong customer relationships, leading to enhanced brand positioning and repeat business.

Education

Skills

  • Strong computer skills
  • Software Knowledge
  • Regulatory knowledge
  • Auditing experience
  • Strong Attention to detail
  • Excellent Time Management
  • Adaptable
  • Mentoring

References

Available upon request

Timeline

Retail Compliance Auditor

Ampol Retail Pty Ltd.
02.2023 - Current

Site Manager

Ampol Retail Pty Ltd.
11.2019 - 02.2023

Store Manager

Coles Express
04.2008 - 11.2019

Marketing Manager

The Gemtrans Engineering Co.
12.2005 - 02.2008

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Arravinthan Palanisamy