Basketball
Arron Chuow
Full-time Student
Melbourne
Summary
Motivated Assistant Store Manager with 2.5 years of experience leading operations teams in the retail sector. Known for adaptability, strong mathematical skills, and a commitment to ethical leadership. I am currently pursuing a Master in Business Analytics, combining practical experience with ongoing education. Organized and hardworking, with excellent communication and time management abilities, I am eager to contribute to business success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Assistant Store Manager of Operations
McDonald’s Singapore
Singapore
07.2020 - 02.2023
- Ensured 100% completion of induction and orientations for all new crew members, together with wage enhancement program and policies
- Improved overall customer satisfaction score from 58% to 75% to uphold McDonald’s Singapore standards
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Controlled store maintenance and repair cost budget while ensuring 91% and above completion of monthly planned maintenance.
- Controlled waste and food cost at 19% of the restaurant, along with the food over-basis islandwide ranking of 56–80 monthly, stored as data in an excel folder
- Forecasting daily sales and maintaining the daily labor at 13%–14% according to the guest count per hour
- Projected and trained two crew members to become team leaders of the restaurant and recommended a potential training manager
- Collaborated with the store manager to develop strategic plans for sales growth and operational improvements, such as an implementation of a tracking system to reduce the frequency of missing items, including an incentive program to reward effective months
- Participated in the recruitment exercises to achieve a critical number of 33 crew members and supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
Food and Beverage Attendant
Pullman Melbourne City Centre
Melbourne
03.2023 - Current
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Conferences and Events Attendant
Sofitel Sydney Wentworth
Sydney, NSW
04.2019 - 03.2020
- Conference event set-ups that include tearing down and resetting for new events, Three plates carry customer service, such as serving customers and taking drink orders. Barista and bartender service, Participated in major functions such as the Liberal Party election, financial reviews, and StarLight.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
Accounting Administrative Assistant
NYK Shipmanagement Company
Singapore
07.2016 - 10.2016
- Creating basic profit and loss accounts, Checking through the balance sheets of the transactions, Sorting and filing of documents
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Supported audit preparations through meticulous documentation review and prompt responses to auditor inquiries.
Product Administrator
Challenger Technologies Ltd
Singapore
03.2016 - 06.2016
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Optimized product listings with keyword-rich descriptions, increasing search visibility and driving sales growth.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Hotel Reservations Agent
Grand Copthorne Waterfront Hotel
Singapore
09.2015 - 02.2016
- Experienced as a full-time reservation officer, Amending online travel agency reservation or creating reservation, Creating corporate guest profile and reservation, Cashiering, like billing and settlement at the end of the day, Printing flight delay reports and end-of-day revenue reports, Blocking of rooms for corporate groups.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Maintained accurate records of all reservations, ensuring no overbooking or double-booking occurred.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
Education
Master of Business - Artificial Intelligence
La Trobe University
Melbourne, VIC 02.2023 - Current
Bachelor of Business - International Hotel & Resort Management
Blue Mountains International Hotel Management School At Torrens University
Sydney, NSW 09.2018 - 05.2020
Skills
Basic Python coding
Basic SQL coding
Tableau
Microsoft office
SAS Enterprise Miner
Microsoft Azure
Operational Efficiency
Store maintenance
Scheduling Coordination
Stock management
Business Development
References
Ms. Samantha Lee, Business Consultant, McDonald’s Singapore, samantha.lee@sg.mcd.com, +65 97457951
Volunteer Experience
- Community events/Morning Tea – Leura Fairways (October 2018)
- Lithgow Halloween – Survey Assistant (October 2018)
- Volunteer work in Akira/Swift Goh Teck Phuan Memorial Age Group Cross Country Championships 2016 held on 27th February 2016
Interests
Aquascaping
Timeline
Food and Beverage Attendant
Pullman Melbourne City Centre
03.2023 - Current
Master of Business - Artificial Intelligence
La Trobe University
02.2023 - Current
Assistant Store Manager of Operations
McDonald’s Singapore
07.2020 - 02.2023
Conferences and Events Attendant
Sofitel Sydney Wentworth
04.2019 - 03.2020
Bachelor of Business - International Hotel & Resort Management
Blue Mountains International Hotel Management School At Torrens University
09.2018 - 05.2020
Accounting Administrative Assistant
NYK Shipmanagement Company
07.2016 - 10.2016
Product Administrator
Challenger Technologies Ltd
03.2016 - 06.2016
Hotel Reservations Agent
Grand Copthorne Waterfront Hotel
09.2015 - 02.2016