Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arros Clemente

Arros Clemente

Annerley,QLD

Summary

Experienced in customer service with a focus on effective time management and meticulous attention to detail. Demonstrates adaptability in various environments and contributes positively to team objectives. Dedicated to ongoing professional development and skill enhancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Hope St Apartments Cllix
05.2025 - Current
  • Confirmed reservations and identification for new arrivals efficiently.
  • Resolved guest complaints promptly to foster loyalty and enhance professionalism.
  • Maintained strong relationships with guests, addressing concerns to encourage repeat business.
  • Managed check-ins and checkouts effectively to boost guest satisfaction.
  • Handled high call volume while delivering exceptional customer service.
  • Assisted guests with transportation arrangements and provided local recommendations.
  • Documented service-related issues and resolutions in system for future reference.
  • Communicated guest requests through proper channels to ensure timely responses.

Department Manager

McDonald's
09.2017 - Current
  • Oversaw execution of opening, closing and over-night procedures to high standard.
  • Ran the Product Quality Department, in charge of ensuring the store was running smoothly every week, ordering supplies and organising truck deliveries for food, paper and cleaning products.
  • Enforced safety procedures and monitored compliance.
  • Led and influenced staff through effective motivation, leveraging individual strengths to optimise customer satisfaction and maximise productivity.
  • Trained team to deliver optimal products and guest service.
  • Ran shifts effectively to promote quality products and guest service.
  • Managed daily workloads by organising schedules and delegating tasks.
  • Maximised employee performance with hands-on training and close mentoring.
  • Cross-trained staff in secondary roles to expand operational diversity.
  • Prepared and served coffee with the use of a steam wand
  • Trained staff in a wide range of different hot and cold coffee/tea options, including how to use the café equipment and frothing milk also customisations that the customer can have with their coffee

Banquet and Restaurant Server

Customs House
10.2022 - 10.2023
  • Delivered food and beverages from staging to guest service areas.
  • Completed event breakdown, transporting furniture and equipment to storage areas.
  • Memorized menu items for each function and provided accurate descriptions to guests.
  • Upheld cleanliness and organisation for banquet kitchen, coolers and equipment.
  • Arranged tables and service for large groups of guests in preparation of events.
  • Worked together with other servers to enhance and deliver 5 star guest service.
  • Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
  • Operated POS systems and managed bar tabs to track revenue.
  • Set up and maintained appropriate stock levels for bar.
  • Bartending

Education

Diploma - Information Technology

Griffith College
Brisbane, QLD

High School - Grade 11 -12

St Patrick’s College
01.2020

Skills

    Professionalism

    Administrative/Computer expertise

    Customer service

    Problem solving

    Adaptability

    Multitasking

Certification

  • Full Open Manual License
  • RSA

Timeline

Guest Service Agent

Hope St Apartments Cllix
05.2025 - Current

Banquet and Restaurant Server

Customs House
10.2022 - 10.2023

Department Manager

McDonald's
09.2017 - Current

Diploma - Information Technology

Griffith College

High School - Grade 11 -12

St Patrick’s College

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Arros Clemente