Arsalan Omar

Provided front-line support to clients by handling
inquiries, bookings, and service requests related to truck
rentals and logistics. Resolved customer issues
efficiently while maintaining a professional and friendly
attitude. Coordinated with dispatch and maintenance
teams to ensure timely deliveries and vehicle readiness.
Maintained accurate records of customer interactions
and transactions. Assisted in processing invoices,
contracts, and follow-up communications to ensure high
customer satisfaction.

• Helped create and carry out marketing strategies to advertise seasonal deals and rental services. carried out market research to find trends in consumer behavior and rivalry, assisted with email marketing campaigns, content production, and social media administration. Using analytics tools, I assisted in tracking the effectiveness of the campaign and offered suggestions to enhance outreach. worked together with the sales team to improve customer engagement tactics and create promotional materials.

• I received training in preparing fries and hash browns, as well as serving customers at the front counter while ensuring a high standard of customer service. I also prepared a variety of desserts, including frappes and ice cream. In addition, I was responsible for maintaining a clean and welcoming dining area for guests. I was introduced to the drive-thru station, where I learned how to efficiently operate and manage drive-thru service at McDonald's.