Sabiha Sultana
Melbourne,VIC
Summary
I am Seeking the opportunity to expand my skills and experience in a busy, challenging role. I’m a strong player Who always completes tasks on time and to a high degree of quality. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
5
5
years of professional experience
Work History
Patient Relation Executive
Sri Lalitha Devi Nursing Hospital
12.2019 - 05.2024
- Daily departmental walk around, logging any housekeeping or maintenance issues
- Ensuring that they are the point of contact for any patient related issues within the hospital e.g
- OPD appointment delays, procedure delays
- To encourage excellent standards of Customer Service are delivered across all hospital departments
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital
- Checked wheelchair and stretcher functionality prior to patient pick up
- Built and Maintain a positive and professional attitude with in the work space and Coordinate
Education
MBA - Hospitality And Management
Adelaide Institute of Higher Education
Melbourne, VIC11-2024
Bachelor of Science -
Jawaharlal Nehru Technology University
Nizamabad, Telangana, India01.2019
Skills
- Communication Skills
- Active Listening
- Persuasive Skills
- Negotiation Skills
- Positive attitude
- Ability to handle people in a team
- Willingness to learn
- Communication skills
- Reservation management
- Customer service
- Hotel services and hospitality
References
Available upon request
Timeline
Patient Relation Executive
Sri Lalitha Devi Nursing Hospital
12.2019 - 05.2024
MBA - Hospitality And Management
Adelaide Institute of Higher Education
Bachelor of Science -
Jawaharlal Nehru Technology University
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